Senior Workforce Management Planner
1 week ago
**Scheduling & Automation of scheduling**: -Nationally and Internationally, ensuring in line withlabour laws and agreements
Real-Time Management (RTM) & Intraday Monitoring & Reforcasting for demand
Data and Insights - prepare performance reports and Insights (e.g., adherence, occupancy, forecast accuracy, SLA attainment)
**Leadership & Collaboration**: Mentor Junior WFM's and work cross functionally with Data Science, HR, Training to align workforce plans with recruitment, training, and leave planning
Proficiency in Genesys/Cloud basedWFM platforms & reporting tools.
Advanced Excel and data analysis skills.
Experience multi-channel environments will be advantageous
Matric+Tertiary degree or Diploma ( Analytics/BSC, Data related is preferred)
Genesys WFM certification(s) preferable
Process or workflow improvement qualification will be advantageous
Between 5 - 7 Years
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