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ZMA 416046 - CSSD Service Operations Manager
2 weeks ago
Document Solutions Company
Job DescriptionOne of our clients is looking for a Service Operations Manager to join their Team.
- You will be responsible for the management and delivery of the Organizations Hardware Service portfolio to all customers and Channel Partners
- Management of hardware service portfolio
- Management of Customer SLA
- Day to day management of all service assets related to the delivery of the Organizations Services
- Change planning and management
- KPI planning and monitoring
- Monthly Reporting on hardware issues
- Customer SLAs and Partner engagements
- Managing the organizations Service Management systems
- Managing the Product Support Team
- Management of Hardware Training and monthly reporting thereof
- Bachelors degree in Information Technology or equivalent
- Management qualification (NQF6 or equivalent)
- Service management specialist certification - IT services (ITIL)
- Must have 10 years experience in Document Solutions Industry
- Must have 5 years management experience
- Must have In depth knowledge of print management market and imaging technologies
- Experience of the Office Automation (OA) Technologies
- Experience managing Print Software and ECM operations management
- 13th Cheque
- Pension Fund
- Medical Aid
- Petrol Card
- Travel Allowance
- Cellphone Allowance
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ZMA 416046 - CSSD Service Operations Manager
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Johannesburg, South Africa Professional Career Services Full timeEmployer DescriptionDocument Solutions CompanyJob DescriptionOne of our clients is looking for a Service Operations Manager to join their Team.You will be responsible for the management and delivery of the Organizations Hardware Service portfolio to all customers and Channel PartnersManagement of hardware service portfolioManagement of Customer SLADay to day...
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