ZMA 416046 - CSSD Service Operations Manager

2 weeks ago


Johannesburg, South Africa Professional Career Services Full time
Employer Description

Document Solutions Company

Job Description

One of our clients is looking for a Service Operations Manager to join their Team.

  • You will be responsible for the management and delivery of the Organizations Hardware Service portfolio to all customers and Channel Partners
  • Management of hardware service portfolio
  • Management of Customer SLA
  • Day to day management of all service assets related to the delivery of the Organizations Services
  • Change planning and management
  • KPI planning and monitoring
  • Monthly Reporting on hardware issues
  • Customer SLAs and Partner engagements
  • Managing the organizations Service Management systems
  • Managing the Product Support Team
  • Management of Hardware Training and monthly reporting thereof
Qualifications
  • Bachelors degree in Information Technology or equivalent
  • Management qualification (NQF6 or equivalent)
  • Service management specialist certification - IT services (ITIL)
Skills
  • Must have 10 years experience in Document Solutions Industry
  • Must have 5 years management experience
  • Must have In depth knowledge of print management market and imaging technologies
  • Experience of the Office Automation (OA) Technologies
  • Experience managing Print Software and ECM operations management
Benefits
  • 13th Cheque
  • Pension Fund
  • Medical Aid
  • Petrol Card
  • Travel Allowance
  • Cellphone Allowance


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