Hospitality Manager

1 month ago


Polokwane, South Africa Bright Search Recruitment (Pty) Ltd Full time
Key Responsibilities:
  • Oversee all aspects of Food & Beverage operations, ensuring quality, presentation, and service standards are maintained at all times.
  • Manage the Front of House operations, including guest services, reception, and concierge, ensuring a warm and professional guest experience.
  • Lead and mentor a dedicated team, ensuring staff are motivated, well-trained, and delivering excellent service.
  • Maintain high operational standards in line with 5-star luxury service expectations.
  • Work closely with the Executive Chef and kitchen team to ensure a refined dining experience for guests.
  • Handle guest inquiries, feedback, and complaints in a professional and efficient manner.
  • Monitor financial performance, control budgets, and ensure cost-effectiveness while maintaining luxury standards.
  • Ensure compliance with health and safety regulations, and uphold the lodges reputation for high-quality service.
Requirements:
  • Minimum 5 years of experience in a similar role, preferably within the luxury hospitality industry.
  • Strong background in Food & Beverage management and Front of House operations .
  • Exceptional leadership and communication skills.
  • Ability to manage high-end guest expectations with grace and professionalism.
  • Proven ability to work in a high-pressure, fast-paced environment.
  • A passion for delivering world-class hospitality and an eye for detail.

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