Administration Services Administrator

Administration Services Administrator – Fixed Term Contract Get AI‑powered advice on this job and more exclusive features. Company Description Please note that this is a 6 month fixed term contract. Global Shared Services (GSS) is a critical asset for Anglo American and De Beers enabling the delivery of functional service work for Finance & People Services to all Business Unit and Group Functions. The vision for GSS is to be an exceptional Shared Services organisation, with inspired people, delivering flawless processes, enabled by great technology. There are three key strategic pillars that GSS is currently aligned to and delivering towards: customers, colleagues and communities. Proactive and meaningful stakeholder engagement, including employees, communication and effective change management are key success factors in the GSS journey. Job Description GSS People Services focuses on providing the best people solutions fit for a rapidly changing business environment today and in the future for Anglo American and De Beers. Our goal is to simplify, standardise, optimise and automate end‑to‑end HR processes to deliver a consistent service to the business and ensure accountability and governance. The Administration Services Administrator plays a vital role in providing administration, process and query support initially across a defined range of activities inclusive of job changes, personal data changes and reporting line changes within the standards and policies. The Administration Services Team assures operations are carried out in a timely, accurate and consistent manner. Key Tasks Be fully accountable for all Administrative Support activities for employee changes Ensure a timely, accurate and positive experience is delivered to all stakeholders – GSS People Services team members, HR team members, Line Managers and Employees collaborating across multiple departments to create and deliver a seamless process Responsible for executing relevant tasks received via ServiceNow ensuring all case documentation created is accurate, quality checked, appropriately authorised, signed and returned (where relevant in accordance with the process) and filed within the defined employee folders per region. (Ultimately into the Employee Document Management Solution) Be the first point of contact for Administration Services’ queries and provide basic advice, support and guidance. Troubleshoot to resolve common problems and investigate further if required. Provide invoice costing and allocation support to People Services teams, where this service is undertaken Manage the Corporate Uniform ordering support process (post Onboarding) where this service is undertaken within GSS People Services. Escalate technical problems through the appropriate support channels and follow up as required. Continually identify process improvement opportunities in your area and communicate these appropriately Deliver upon the team goals and objectives set to enable SLA’s and KPI’s to be achieved. People & Leadership Demonstrate behavior in line with the Group’s values, standards and a professional workplace. Participate as an effective team member in working collaboratively with your leader, peers and relevant others (including from other teams where relevant) to achieve business goals Report to your leader any issues you cannot address. Financial Operate in a cost‑effective way, within limits set by your leader. Work Processes Work within policies, processes and systems and advise your leader of any issues which impede your, or the team’s performance. Qualifications Minimum of Matric/Grade 12 certificate Relevant Diploma is advantageous Strong PC skills, with a confident approach working with the MS Office suite Experience 2-3 year’s work experience as an Administrator. Experience in stakeholder engagement, liaising with a broad cross section of stakeholders. Strong PC skills, with a confident approach working with the MS Office suite. Proficient written and verbal communication competency. Benefits Competitive salary and benefits package. Opportunities for learning and growth, technical training, leadership programmes, and career progression. Inclusion & Diversity Anglo American is an equal opportunities employer, committed to promoting an inclusive and diverse workplace and ensuring equality of opportunity for all colleagues. Safety Commitment to safety standards and investment in new technologies to make mining safer. How to Apply Complete the online application form and upload your CV and other relevant documentation. #J-18808-Ljbffr