Credit and Operations Manager
4 months ago
Responsibilities :
Leadership
- Manage the team members to deliver all planned and agreed department performance targets to ensure that the various sections are efficient and value-adding to the Group.
- Manage the underwriting and acquisitions process for loan origination. This includes the development and implementation of acquisition strategies and related models, eg pricing and profitability models and customer profiling.
- Collaborate with cross-functional teams, including operations, legal, marketing and finance to ensure seamless execution of credit processes and procedures.
Operations Management
- Responsible for designing, implementing, operating and continuously improving the back-office systems and processes that underpin the member lending offer, namely underwriting, loan administration and collections.
- Managing the entire back-office processes implies managing a wide range of operational activities alongside managing customer relationships. These include but are not limited to performing credit analysis, establishing direct communication channels with applicants and borrowers, issuing loan agreements, applying payments to individual accounts, identifying delinquent accounts, taking direct collections action, issuing monthly statements, addressing customer claims.
- Set up new business processes including its enabling IT systems.
- Manage day-to-day underwriting and collections and taking corrective actions.
- Manage the loan origination process, from application to disbursement, ensuring compliance with all legal and internal policies.
- Analyse bottlenecks and implementing solutions that bring process performance to the next level. Examples of critical success metrics would be improving time to loan approval, reducing the % of portfolio in late repayment.
- Manage the operational cost aligned to budget and make recommendations. Keeping the balance between providing an outstanding customer experience and controlling the cost of managing the operations.
- Prepare regular presentations on the overall status of lending operations and deliver results and improvement plans to the Senior Manager.
- Ensure that the credit team delivers its services efficiently and effectively in line with the TCF regulations.
Credit Control
- Identify, draft, develop, and implement credit operational processes, policies, and guidelines for approval consideration by Senior Manager.
- Regularly review and update the credit management operational policies.
- Monitor the loan performance metrics and generating reports for senior management.
- Keep track of loan performance, identifying early signs of default, and taking proactive measures to mitigate losses. Consistent monitoring and reporting on the performance of the loan portfolio help in maintaining the financial health of the lending business.
- Analyse the performance of existing members’ loans and prepare appropriate recommendations.
- Monitor loan performance and prepare appropriate reports.
- In liaison with the credit control manager, review members’ loan applications to reject or accept.
- Recommend loan recovery strategies for bad debts to the credit committee.
- Ensure that the credit portfolio is well-diversified to mitigate the risk of high exposure to any single borrower, industry, or geographical area.
- To ensure protection of the business from sector-specific downturns and defaults.
- Leverage technological advancements and data analytics to improve credit assessments and operational efficiencies.
- Build robust frameworks for assessing creditworthiness and refining lending practices can help in managing credit risk better and offering better terms to borrowers.
- Manage the credit modelling and portfolio monitoring function across the entire credit life cycle, in line with relevant governance frameworks/processes and regulations.
Risk Management
- Devise risk management strategies in conjunction with the risk management department.
- Develop and implement credit risk management policies and ensure alignment with regulatory requirements and business objectives.
- Foster a culture of risk awareness and compliance, promoting sound credit practices and ethical lending standards throughout the organisation.
- Manage vendor and other credit risk-relevant, third-party relationships, ie. service providers and contractors, Credit Bureaus, and auditors.
Compliance, Corporate Governance, and Control
- Apply corporate governance in the department.
- Ensure compliance with the credit policies and guidelines of the Company.
- Provide internal and external audit with information required and respond timeously to reports. Implement agreed actions.
People Management
- Set goals/objectives for the head of sections in the department.
- Appraise the head of sections and make appropriate recommendation.
- Lead its team by example, this requires keeping track of performance metrics and corrective actions where necessary.
- Recommend cases of discipline to the HR Department for review and onward transmission to the disciplinary committee for appropriate action
- Coach and mentor departmental staff.
- In liaison with the HR Department, identifies staff training needs and recommends for relevant training to enhance their capacity.
- Develop and mentor a high-performing credit team, providing guidance, coaching, and professional development opportunities.
Reports
- Prepare and oversee the preparation of regular reports and presentations on credit risk performance, trends, and key metrics for senior management and stakeholders, as well as regulatory required reporting to regulatory bodies as required through Senior Manager.
Experience and Qualifications:
- Minimum of 5 to 8 years’ experience in consumer or commercial lending either as a business / systems / process analyst or credit / risk / collections manager of which a minimum of 3 years includes management experience.
- Strong understanding of credit risk principles with a substantive focus on originations, collections, and business integration/strategy.
- Keeps abreast of best practice methods and trends.
- Ability to motivate and inspire a diverse team.
- Ability to collaborate cross-functionally and influence stakeholders at all levels.
- Ability to focus on driving performance, innovation, and continuous improvement in credit risk management practices
-
Credit Operations Manager
2 weeks ago
Pretoria, Gauteng, South Africa IT Ridge Technologies Full timeJob Title: Credit Operations ManagerWe are seeking an experienced Credit Operations Manager to lead and manage our credit operations team. The ideal candidate will have extensive experience in consumer or commercial lending, with a strong focus on credit risk management, originations, and collections.Key Responsibilities:Manage and lead the credit operations...
-
Credit Operations Manager
1 month ago
Pretoria, Gauteng, South Africa IT Ridge Technologies Full timeJob Title: Credit Operations ManagerWe are seeking an experienced and driven Credit Operations Manager to lead and manage our credit operations team. This role is pivotal in ensuring that our credit processes are efficient, compliant, and value-adding.Key Responsibilities:Manage and lead the credit operations team to meet department performance targets and...
-
Credit and Operations Manager
2 months ago
Pretoria, Gauteng, South Africa IT Ridge Technologies Full timeJob Title: Credit and Operations ManagerWe are seeking a highly skilled Credit and Operations Manager to join our team at IT Ridge Technologies. As a key member of our credit risk management team, you will be responsible for leading the development and implementation of credit risk management strategies, policies, and procedures.Key Responsibilities:Credit...
-
Credit and Operations Manager
3 weeks ago
Pretoria, Gauteng, South Africa IT Ridge Technologies Full timeJob Title: Credit and Operations ManagerWe are seeking a highly skilled and experienced Credit and Operations Manager to join our team at IT Ridge Technologies. As a key member of our credit team, you will be responsible for leading the credit risk management function, ensuring compliance with regulatory requirements, and driving business growth through...
-
Manager: Credit and Operations
2 months ago
Pretoria, South Africa IT Ridge Technologies Full timeRole Overview: We are seeking an experienced and driven Credit Operations Manager to lead and manage our credit operations team. This role is pivotal in ensuring that our credit processes are efficient, compliant, and value-adding. The ideal candidate will have extensive experience in consumer or commercial lending, with a strong focus on credit risk...
-
Credit Operations Manager
4 days ago
Pretoria, Gauteng, South Africa IT Ridge Technologies Full timeJob Summary: IT Ridge Technologies is seeking a skilled Credit Operations Manager to lead our credit team in delivering exceptional credit risk management services. The ideal candidate will have a strong understanding of credit risk principles, with a focus on originations, collections, and business integration/strategy.Key Responsibilities:Credit Risk...
-
Credit and Operations Manager
1 month ago
Pretoria, Gauteng, South Africa IT Ridge Technologies Full timeJob Title: Credit and Operations ManagerWe are seeking an experienced Credit and Operations Manager to join our team at IT Ridge Technologies. As a key member of our credit risk management team, you will be responsible for leading the development and implementation of credit risk management strategies, policies, and procedures.Key Responsibilities:Develop...
-
Credit and Operations Manager
4 months ago
Pretoria, South Africa IT Ridge Technologies Full timeResponsibilities:LeadershipManage the team members to deliver all planned and agreed department performance targets to ensure that the various sections are efficient and value-adding to the Group.Manage the underwriting and acquisitions process for loan origination. This includes the development and implementation of acquisition strategies and related...
-
Senior Credit and Operations Manager
2 weeks ago
Pretoria, Gauteng, South Africa IT Ridge Technologies Full timeJob DescriptionIT Ridge Technologies is seeking a highly skilled and experienced Senior Credit and Operations Manager to join our team. The successful candidate will be responsible for leading the credit risk management function, overseeing the operations of the credit team, and ensuring compliance with regulatory requirements.Key Responsibilities:Develop...
-
Senior Credit Operations Director
4 days ago
Pretoria, Gauteng, South Africa IT Ridge Technologies Full timeJob Title: Senior Credit Operations DirectorIT Ridge Technologies is seeking a seasoned leader to head its credit operations team. As a Senior Credit Operations Director, you will oversee the entire credit lifecycle, from origination to collections, ensuring seamless execution and adherence to regulatory requirements.LeadershipManage and motivate a...
-
Credit Operations Coordinator
1 week ago
Pretoria, Gauteng, South Africa Dante Personnel Full timeWe are seeking a highly skilled and detail-oriented Credit Administrator to join our team at Dante Personnel in Pretoria, Silver Lakes. As a key member of our credit department, you will play a critical role in ensuring the smooth operation of our credit functions.As a Credit Administrator, your primary responsibilities will include:Drafting and processing...
-
Business Manager: Fuel Operations
1 week ago
Pretoria, Gauteng, South Africa Agrimark Operations Limited Full timeWe are seeking a highly skilled and experienced Fuel and Convenience Store Manager to join our team at Agrimark Operations Limited. As a key member of our operations team, you will be responsible for managing a fuel and convenience store, overseeing sales, staff, inventory, and operational & administrative systems and controls.Key Responsibilities:Manage a...
-
Business Manager: Fuel Operations
1 week ago
Pretoria, Gauteng, South Africa Agrimark Operations Limited Full timeAbout the RoleSeeking a seasoned Business Manager to oversee fuel and convenience store operations. The ideal candidate will have a strong background in retail sales and proven experience in a managerial capacity.Key ResponsibilitiesManage fuel and convenience store operations, including sales, staff, inventory, and administrative systems.Develop and...
-
Credit Operations Specialist
3 days ago
Pretoria, Gauteng, South Africa Dante Personnel Full timeKey Responsibilities: As a Credit Administrator at Dante Personnel, you will be responsible for all administrative duties in respect of a credit department. This will include drafting of credit approval letters, record keeping of credit approvals, and requesting signatures on approvals and other credit documents.Requirements: Minimum requirements:...
-
Business Judgemental Credit Manager
5 months ago
Pretoria, South Africa FirstRand Full timeJob Description To evaluate, manage and approve credit risk within the medium corporate segment by providing advice and support through the implementation of group credit mandates, risk frameworks and methodologies Hello Future, Business Judgemental Credit Manager Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver...
-
Business Judgemental Credit Manager
5 months ago
Pretoria, South Africa FirstRand Full timeJob Description To evaluate, manage and approve credit risk within the medium corporate segment by providing advice and support through the implementation of group credit mandates, risk frameworks and methodologies Hello Future, Business Judgemental Credit Manager Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver...
-
Credit Operations Supervisor: Collections
5 months ago
Pretoria, South Africa Truworths Full timeWe are looking for someone to lead, guide, develop, support and manage a team of Collectors, while ensuring that key performance requirements are achieved and delivered in line with operational requirements, processes and systems. **Key Responsibilities**: - Staff scheduling - Staff training - Staff performance monitoring - Managing poor performance -...
-
Credit Risk Manager
5 months ago
Pretoria, South Africa Finbond Mutual Bank Full timeMain purpose of this job Finbond Mutual Bank is looking for a Credit Risk Manager to manage their Credit Risk function and processes. This individual needs to assess, manage and monitor the credit risk portfolio of their client base against the backdrop of Finbond’s strategy and risk appetite, with a priority given to business banking and business credit...
-
Agricultural Operations Manager
2 months ago
Pretoria, Gauteng, South Africa Farm Manager SA Full timeFarm Manager SA is seeking a highly skilled and experienced farm manager to lead our vegetable farm operations. The ideal candidate will have a strong background in agricultural production and management, with a proven track record of success in managing large-scale vegetable farms. Key responsibilities will include overseeing daily farm operations, managing...
-
Credit Management Specialist
3 days ago
Pretoria, Gauteng, South Africa Status Staffing Full timeAbout the RoleWe are seeking a skilled Credit Controller to join our team at Status Staffing. As a key member of our finance department, you will be responsible for managing accounts receivable, credit control, and ensuring timely payments from customers.Key ResponsibilitiesMonitor and manage accounts receivable aging to minimize bad debt riskReview credit...
