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Key Account Manager

4 months ago

Johannesburg, South Africa Stratogo Full time
Position: Key Account Manager - Grocery and Retail

Location: JHB, Gauteng

Role Summary:

The Grocery and Retail Key Account Manager drives the development of non-restaurant partners in South Africa by implementing scalable processes to manage hundreds of partners while building strong relationships with top performing ones. You will be in developing specific areas, both on the topline (orders and clients growth) and bottom line (average basket), with a strong focus on the partner's dimension
This role is a rare opportunity to help grow Grocery & Retail in South Africa with a strong sense of ownership.

Minimum Qualifying Criteria:
  • Bachelors Degree in a Commercial/Technical field, BCom Business Administration
  • At least 2 years of proven experience in a Sales or Key Account Management
  • Excel proficiency and a knack for dealing with numbers and analysis

Skills and Competencies :
  • Ability to take initiatives and easily adapt to a constantly-changing work environment.
  • Good communication and interpersonal skills, with the ability to persuasively communicate recommendations and optimally champion customer needs
  • Highly autonomous - able to work with minimal oversight
  • Be proactive and build positive and lasting relationships with our grocery partners, bringing them added value and helping them to reach their potential on Uber Eats
  • Project Management: Good organisation & managerial skills
  • Ability to compute number and land on a data-based strategy
  • Problem solving skills

Roles and Responsibilities:
  • Commercial Management: Lead commercial discussions with enterprise partners to build sustainable long-term partnerships through strong negotiation skills and a strong commerce background.
  • Operational Improvement: Drive forward operational improvement with your partners to ensure that together we are delivering the best experience to users - whether thats making sure they received what they ordered or theyre receiving it when they expect it.
  • Growth: Develop plans in conjunction with your partners to grow their business through adding locations, experimenting with new business models (eg. dark kitchens) or growing same-location sales (eg. effective marketing, menu optimisation).
  • Analysis: Quantify all data received. Utilise data-driven decision making to understand the performance of initiatives to ensure you are effectively prioritising those with the highest return on investment.
  • Build tools and processes: Analytical ability combined with operational rigour to build tools and processes to drive forward partnership KPIs.
  • Partner with internal teams: Work closely with stakeholders in internal teams both in the RSA and globally (eg. Product, Support, Courier Operations) to solve problems and ensure that feedback received is utilised in improving our product and operations.
  • Stakeholder Management: Foster deep relationships with top retail partners, identifying and acting on opportunities to take their delivery business to the next level. You will create long-term relationships with the most important accounts in your portfolio, ultimately maximising their financials, marketing efforts, engagement and satisfaction.