Tech Support Customer Service Representative

2 weeks ago

Cape Town, South Africa Callforce Full time

We have an exciting opportunity for Customer Service Representatives to join a dynamic team of tech experts focused on redefining superior customer service in the telecommunications sector.

This role is focused on providing professional inbound technical support for resolving technical customer queries with the goal of first call resolution and end-to-end service delivery.

**Salary**
Great base salary and incentives with potential earnings of up to R 9000 per month

**Key Responsibilities**
- Identify and respond to the customers’ needs with helpful solutions, delivering a high-quality service
- Ensure customer call backs to provide an update on the progress of the query
- Ensure first call resolution on customer queries
- Strive for excellence with every interaction

**Minimum Requirements**
- Passion for customer service & must enjoy problem solving & exceeding customer expectations
- Experience dealing with customer complaints
- At least 1 year experience in customer services, preferably in a call center
- At least 6 months technical support experience
- Matric
- Computer literacy

**Working Hours**
- 06h00 - 22h00 Monday to Sunday on rotational shifts
- Address: 122 St Georges Mall Newspaper House, 2nd Floor, Cape Town

**What you can expect**
- Value-driven company with a culture that focuses on “People Come First”
- Extensive support during incubation to ensure high levels of success in our dynamic operation
- Long-term growth opportunities

**Job Type**: Contract
Contract length: 6 months

**Salary**: From R7,000.00 per month

**Experience**:

- Tech Support and Customer service: 1 year (preferred)

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