Quality Assurance Manager

3 weeks ago

Centurion, South Africa Neoc_People Full time
Key Responsibilities:

1. Quality Assurance Strategy:
  • Develop and maintain a comprehensive quality assurance strategy for our training programs.
  • Define and implement quality standards, guidelines, and best practices.
  • Manage accreditations and renewals with regulatory bodies (QCTO, SABPP, TETA, Services SETA, Construction SETA, UMALUSI, DHET).
2. Process Development and Implementation:
  • Design and implement quality assurance processes for curriculum review and training delivery evaluation.
  • Create quality control mechanisms to ensure materials meet established standards.
3. Training Evaluation and Analysis:
  • Develop and administer methods to measure training program effectiveness and participant satisfaction.
  • Analyse data to identify trends and opportunities for improvement.
4. Audit and Compliance :
  • Conduct regular audits to ensure compliance with industry regulations.
  • Collaborate with regulatory bodies and industry associations as required.
5. Continuous Improvement:
  • Work with subject matter experts to implement improvements based on evaluation findings.
  • Recommend and implement enhancements to training content and delivery techniques.
6. Quality Management System:
  • Manage and maintain the QMS system.
  • Review policies and ensure the availability of qualified facilitators, assessors, and moderators.
7. Documentation and Reporting:
  • Maintain records of quality assurance processes and findings.
  • Prepare and present regular reports to senior management.
8. Training Staff Development:
  • Provide training and guidance on quality standards and assessment methods.
  • Foster a culture of continuous learning within the team.
9. Stakeholder Collaboration:
  • Collaborate with various teams to align quality assurance initiatives with organizational goals.
  • Address client-specific quality assurance requirements.
10. Problem Resolution:
  • Investigate and address training-related issues and develop corrective action plans.
11. Emerging Trends and Best Practices:
  • Stay current with industry trends and integrate innovative approaches to enhance training quality.
12. Miscellaneous:
  • Undertake special projects to support continuous improvement in training quality.
13. Learning Material:
  • Review and develop learning materials in line with SAQA requirements.
14. Administration:
  • Plan and execute training projects and complete related administration.
15. Recruitment:
  • Assist with the recruitment of learners for various training programs.
16. General:
  • Keep abreast of training trends and provide weekly feedback to the management team.
  • Uphold and promote our image and branding.
Qualifications and Skills:

  • Bachelors degree in Education, Human Resource Management, Quality Management, Business Administration, or related field.
  • At least 5 years of proven experience in quality assurance or training management, preferably in a training or education environment.
  • Strong knowledge of quality assurance methodologies and tools.
  • Excellent analytical and problem-solving skills.
  • Strong project management and organizational abilities.
  • Proficiency in data analysis and reporting tools.
  • Exceptional communication and interpersonal skills.
  • Ability to work independently and with diverse teams.
  • Familiarity with learning management systems (LMS) and training technology is a plus.

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