Quality Assurer

2 weeks ago


Centurion, Gauteng, South Africa Momentum Investments Full time

IntroductionRole Purpose**- As a Quality Assurer (QA) (previously known as Quality Controller (QC)) within our Momentum Wealth Service Centre, your primary responsibility is to meticulously oversee data quality on business systems, ensuring compliance with standards while also upholding and monitoring the quality assurance process.

Your duties will involve receiving, reviewing, assessing, evaluating, and either approving or declining instructions through different service channels within a dynamic and demanding service environment.

Additionally, you'll be accountable for processing instructions accurately, aligning with our quality benchmarks and timelines, all with the aim of consistently elevating the client experience and delivering top-quality work.


Requirements:

Experience and Qualifications

  • Minimum of 35 years of practical experience in Investment, Insurance, and Financial Services, with a focus on administration, client service and support, particularly in the international investment sector is a plus.
  • Understanding legislation in the insurance and international investment industry, such as GDPR, POPIA, TCF, FICAA, KYC, AML, FATCA, CRS, GTR, FAIS, and LTA is advantageous.
  • A minimum of a Grade 12 (or equivalent) with Math and/or Accounting.
  • Possession of a B.Com in Finance/Investments or related tertiary qualifications is favourable.
  • Knowledge of Momentum Wealth products, processes, procedures, and systems.
  • Familiarity with Gemstone, BPM, and Activity Viewer.
  • Proficiency in dualscreen navigation and advanced typing skills.
  • Excellent computer skills, including the ability to quickly learn and understand new systems.
  • Intermediate proficiency with the Microsoft Office suite (Excel, Word, Outlook, and Teams).

Knowledge

  • Deep understanding of the financial services industry.
  • Strong grasp of client service policies and procedures.
  • Familiarity with business rules and regulations.
  • Awareness of relevant regulatory and compliance standards.
  • Understanding of call and service centre operations.
  • Relevant product knowledge.
  • Knowledge of how complaints are handled and processed.

Duties & Responsibilities

Internal

  • Ensure operational processes and procedures are effective.
  • Assess the quality of data captured on business systems against quality standards to ensure correctness of data.
  • Identify, report on and monitor process and system improvements required.
  • Identify internal gaps, risks, and training needs, and work with stakeholders to create action plans.
  • Collect information on quality assurance and adherence to procedures for a comprehensive view of operations.
  • Report on areas of opportunity and risk within the team(s), make recommendations to close identified gaps and own the process of incorporating these recommendations.
  • In conjunction with the line manager, provide constructive feedback to the team on quality assessments.
  • Coach team members to meet quality standards.
  • Implement quality assurance processes and standards to maintain operational quality.
  • Demonstrate leadership and accountability to enhance team collaboration and skills development.
**Client

  • Offer expert advice to internal stakeholders.
  • Establish and keep relationships with both internal and external stakeholders.
  • Fulfil service level agreements with key stakeholders to manage expectations.
  • Suggest improvements for better client experiences and fair treatment within your responsibilities.
  • Contribute to a culture of valuable relationships, feedback, and exceptional client service.
**People

  • Foster productive relationships with peers, clients, and stakeholders.
  • Actively engage in and promote change initiatives.
  • Continuously expand your expertise in professional, industry, and legislative knowledge.
  • Promote innovation by generating, sharing, and implementing new ideas.
  • Take charge of your own career development.
  • Efficiently manage your time for optimal productivity.
  • Keep technical product and legislative knowledge up to date to offer relevant client solutions and meet governance requirements.
  • Display selfconfidence, selfmotivation, and relentless pursuit of targets and goals.
**Finance

  • Identify solutions to enhance cost effectiveness and increase operational efficiency.
  • Handle financial and other company resources responsibly.
  • Contribute to risk identification and share recommendations where needed.

General

  • Provide exceptional, considerate, and timely customer service in all interactions.
  • Maintain a consistent and exceptional client experience in a fastpaced environment.
  • Safeguard client confidentiality at all times.
  • Collaborate with and assist the Momentum Wealth team on various tasks be it client instructions, processing, transactional indexing, cleanup projects, etc to enhance excellence.
  • Follow product, legislative, risk, and compliance procedures consistently.
  • Uphold clientcentered and fair treatment principles.
-
  • Quality Assurance

    2 weeks ago


    Centurion, Gauteng, South Africa G4S Full time

    Job Introduction : G4S Secure Solutions (SA), a leading provider of integrated security management solutions, has a vacancy for a Quality Assurance & Control Manager based at our Head Office in Centurion, reporting to the National Operations Manager. The successful incumbent is a self-starter with a proven track record in maintaining company policy,...

  • Quality Assurer

    2 weeks ago


    Centurion, Gauteng, South Africa Momentum Investments Full time

    IntroductionAs a Quality Controller (QC) within RISO, you will be one of Momentum's brand representatives. The main purpose of your role will be to accurately perform quality control and assurance of data on business systems to ensure standards are met as well as to maintain and monitor the quality assurance process.Role PurposeYour role will entail...

  • Quality Assurance

    2 weeks ago


    Centurion, Gauteng, South Africa G4S Full time

    Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.Job Introduction:G4S Secure Solutions (SA), a leading provider of integrated security management solutions, has a vacancy for a Quality Assurance & Control Manager based at our Head Office in Centurion, reporting to...

  • Quality Assurance

    3 weeks ago


    Centurion, Gauteng, South Africa G4S Full time

    Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.Job Introduction:G4S Secure Solutions (SA), a leading provider of integrated security management solutions, has a vacancy for a Quality Assurance & Control Manager based at our Head Office in Centurion, reporting to...


  • Centurion, Gauteng, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

    Gauteng, Centurion**R25' R30'000.00 MonthlyCLC is seeking a Quality Assurance Specialist, specialising in Short-Term Insurance Claims quality control.Quality Assurance Consultants play a significant role in ensuring the claims handling process meets certain desired regulations and acceptable standards. They formulate and direct the quality assurance programs...


  • Centurion, Gauteng, South Africa Neoc_People Full time

    Key Responsibilities: 1. Quality Assurance Strategy: Develop and maintain a comprehensive quality assurance strategy for our training programs. Define and implement quality standards, guidelines, and best practices. Manage accreditations and renewals with regulatory bodies (QCTO, SABPP, TETA, Services SETA, Construction SETA, UMALUSI, DHET). 2. Process...

  • Quality Assurance

    2 weeks ago


    Centurion, Gauteng, South Africa RecruitAGraduate Full time

    Job Information:Job Opening IDZR_1508_JOBHours of workFull-timeLocation TypeIn OfficeIndustryManufacturingSalaryR15 000Remuneration TermPer MonthProvinceGautengCityCenturionCountrySouth Africa Key Responsibilities: Quality Assurance: Conduct thorough reviews of packaging and labelling materials to ensure compliance with regulatory standards, including FDA...


  • Centurion, Gauteng, South Africa Vexall (Pty) Ltd Full time

    Key Outputs: Perform an overall Operations quality assurance function through coordinating, monitoring, and reporting of qualityresults according to defined Vexall processes. Continuously update all key stakeholders of progress to set Quality assurance targets/milestones. Assist departments with the coordination of information and recommends appropriate...


  • Centurion, Gauteng, South Africa AVBOB Full time

    The above mentioned position exist in Alternative Distribution Support. We are looking to hire a meticulous quality assurance clerk with excellent communication skills and time management. Listening to randomly selected calls per agent and Call Centre to ensure quality as per set daily targets. Report to the Manager on findings, pertaining to the selected...


  • Centurion, Gauteng, South Africa ZA Wit Pty Ltd Full time

    We looking for qualified and experienced Quality Assurance Officer.Key Performance AreasProgramme Management Learner, contract & Accreditation Management Liaison with relevant stakeholders (Government, SETA) Oversee/Assist with Assessment, Moderation and Verification Assist, create and review Project Implementation plans and Schedules on an ongoing basis. To...


  • Centurion, Gauteng, South Africa Dimension Data Full time

    Are you sick and tired of poor-quality products? Do you want to work in a modern office with a relaxed environment and great colleagues, but can only find the right role with long hours? We believe this Quality Assurance Tester was created for you Please read through and applyAs a QA tester, you will be responsible for testing the software that is being...


  • Centurion, Gauteng, South Africa Novasyte Full time

    Job OverviewCorrective and Preventative Action (CAPA) and Effectiveness Check (EC) plan review, approval and closure and Audit plan development. Provide consultation in interpretation of regulations, guidelines, policies, and procedures. Support management in promotion and assessment of compliance to regulations, guidelines and corporate policies,...


  • Centurion, Gauteng, South Africa RCL Foods Full time

    Job Description At RCL FOODS we see and do things differently. We think bigger, work smarter and as a team, we collectively work towards achieving our ambition of "MORE FOOD TO MORE PEOPLE, MORE OFTEN" RCL FOODS is currently recruiting for a SENIOR QUALITY ASSURANCE TECHNOLOGIST (QAT) to join the Speciality (Ambient) Business Unit in the Quality...


  • Centurion, Gauteng, South Africa ZA Wit Pty Ltd Full time

    ZA Wit (Pty) Ltd is in search of experienced ETQA Manager & Quality Assurer.Duties & Responsibilities Primary Key Performance Areas:Manage the ETQA Division:Implement, monitor, maintain and improve the organisation's Quality Management System.Implement, monitor, maintain and improve the organisation's Assessment and Moderation System.Monitor the performance...


  • Centurion, Gauteng, South Africa Thermo Fisher Scientific Full time

    At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds have a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.When you're part of Thermo Fisher Scientific, you'll do challenging work, and be part of a team that values performance, quality and...


  • Centurion, Gauteng, South Africa Pedros Full time

    DUTIES AND RESPONSIBILITIES: Ensure that products arrive and depart in accordance with quality and safety standards, conduct quality control inspections and provide QC Reports Review and improve current procedures and conduct regular audits for SOP compliance Monitor staff performance, providing guidance, and conducting essential training sessions...


  • Centurion, Gauteng, South Africa CLC Full time

    CLC is looking for Quality Assurance Specialist to integrate quality into the business by ensuring that every customer contact is a demonstration of absolute dedication towards providing first time ideal solutions for the satisfaction of customers immediate and future needs.To ensure call quality improves incrementally to reach a standard of 90% per call per...


  • Centurion, Gauteng, South Africa Dimension Data Full time

    Do you want to work in a fast-paced, innovative and fun environment that is constantly pushing the boundaries? My client believes this Quality Assurance Tester role will be perfect for youAs a QA Tester, you'll be responsible for testing our code and apps to ensure that they are free of bugs. You'll work with the engineering team to understand the...


  • Centurion, Gauteng, South Africa Momentum Corporate Full time

    IntroductionRole Purpose Perform quality control and assurance of data on business systems, to ensure standards are met and to maintain and monitor the quality assurance processRequirements: Matric / Grade 1 35 Years Employee Benefits administration experience Orbit experience will be anadvantage Quality control experience in EB will be an advantage...


  • Centurion, Gauteng, South Africa McCarthy Consulting Full time

    _MUST RESIDE IN CENTURION - NON NEGOTIABLE_Qualification/s:1) NOSA or SABS internal auditor qualification2) Background in tender preparation (BID's office)3) Knowledge of the preparation of Health and Safety files4) Document/drawing control5) Strong MS Word knowledgeExperience:1) Maintain Quality Management System2) Internal auditing of Quality Management...