Quality Assurance Manager
2 weeks ago
1. Quality Assurance Strategy:
- Develop and maintain a comprehensive quality assurance strategy for our training programs.
- Define and implement quality standards, guidelines, and best practices.
- Manage accreditations and renewals with regulatory bodies (QCTO, SABPP, TETA, Services SETA, Construction SETA, UMALUSI, DHET).
- Design and implement quality assurance processes for curriculum review and training delivery evaluation.
- Create quality control mechanisms to ensure materials meet established standards.
- Develop and administer methods to measure training program effectiveness and participant satisfaction.
- Analyse data to identify trends and opportunities for improvement.
- Conduct regular audits to ensure compliance with industry regulations.
- Collaborate with regulatory bodies and industry associations as required.
- Work with subject matter experts to implement improvements based on evaluation findings.
- Recommend and implement enhancements to training content and delivery techniques.
- Manage and maintain the QMS system.
- Review policies and ensure the availability of qualified facilitators, assessors, and moderators.
- Maintain records of quality assurance processes and findings.
- Prepare and present regular reports to senior management.
- Provide training and guidance on quality standards and assessment methods.
- Foster a culture of continuous learning within the team.
- Collaborate with various teams to align quality assurance initiatives with organizational goals.
- Address client-specific quality assurance requirements.
- Investigate and address training-related issues and develop corrective action plans.
- Stay current with industry trends and integrate innovative approaches to enhance training quality.
- Undertake special projects to support continuous improvement in training quality.
- Review and develop learning materials in line with SAQA requirements.
- Plan and execute training projects and complete related administration.
- Assist with the recruitment of learners for various training programs.
- Keep abreast of training trends and provide weekly feedback to the management team.
- Uphold and promote our image and branding.
- Bachelors degree in Education, Human Resource Management, Quality Management, Business Administration, or related field.
- At least 5 years of proven experience in quality assurance or training management, preferably in a training or education environment.
- Strong knowledge of quality assurance methodologies and tools.
- Excellent analytical and problem-solving skills.
- Strong project management and organizational abilities.
- Proficiency in data analysis and reporting tools.
- Exceptional communication and interpersonal skills.
- Ability to work independently and with diverse teams.
- Familiarity with learning management systems (LMS) and training technology is a plus.
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