Service Delivery Manager

**Overview of the Role**: Our Service Delivery Managers (SDM) are professional technical services managers responsible for co-ordinating the delivery of services into key clients. The SDM plays a vital role in creating long-term healthy client relationships, acting as the bridge between the client and our operational delivery team. The key responsibilities...

**JOB PROFILE**: - Job Title: - Service Delivery Manager- Division: - Support- Subdivision: - Service Delivery- Reports to: - Chief Operating Officer**WORKING RELATIONSHIPS**: - Internal: - Ensuring that recovery processes and procedures are in place and tested regularly. - Ensure that communication and feedback on major incidents, problems and changes. -...

Service Delivery Specialists are responsible for providing continuity in service and act as an advocate for the client within NTT Ltd. They support the business by taking responsibility for overall contract management for medium to large complex client contracts. They are responsible for ensuring client satisfaction, service delivery, and contract...

**When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. Giesecke+Devrient is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security...

THE JOB AT A GLANCESenior IT Service Delivery Manager will be responsible for managing overall delivery of IT services to business with a focus on maintaining service level agreements, ensuring quality service, and managing stakeholder relationships.WHAT WILL YOU DO?Oversee IT Service Delivery Identify Problems and Resolve QueriesIdentify problems requiring...

**When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. Giesecke+Devrient is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security...

**Job Description Summary** Responsible for high-level relationship management and acts as client liaison during delivery of a professional services engagement or an outsourced solution. Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship. Works to grow the...

**Pays** Afrique du Sud **Lieu** South Africa **Lieu de travail** JOHANNESBURG(ZAF) **Société employeur** TotalEnergies Marketing South Africa (Pty) Ltd **Domaine** Systèmes d'Information **Type de contrat** CDI **Expérience** Minimum 6 ans As a Service Delivery Manager you will possess the following: Relevant degree or diploma in IT or...

Service Delivery Manager ICT Johannesburg North, Johannesburg - Gauteng - South Africa Reporting to the Service Delivery Manager you will be in direct contact with customers in the Southern and Eastern African Regions. It is essential that you have managed IT environments within government departments. Your permanent objective is to maintain the systems...

**Minimum Desired Qualifications** - National Senior Certificate (Grade 12) - ITIL V3/4 and Project Management Certifications. - IT Diploma or degree preferable. **Minimum Desired Experience** - 7+ years hands-on experience in IT Service Management. - 5+ years experience in an IT Service Delivery Environment - 5+ years Project Management experience - 5+ in...

Main Objective - The Assistant Manager is responsible for providing departmental support to the manager is the - planning, executing and evaluating activities according to predetermined timelines. - Act as a Coach, mentor, motivate and supervise project team members. Influence them to take - positive action and accountability for their assigned work. Take...

**Requirements**: - Project Management Degree/Advance Diploma and relevant Certificates or Relevant Experience - Matric and ITIL Compulsory - Drivers license and own vehicle Compulsory - 4 years experience in Service Delivery or Project Management compulsory - Computer Literacy MS Office, MS Projects and Visio - An independent thinker to manage creatively...

Solugrowth is in search for an Operations Manager to be accountable for the delivery of services that meet and exceed customer expectations through the effective management of people, process, and technology. This role is withing an ICT client environment. To lead the creation, implementation and maintenance of service standards, methodologies, and...

The IT Services Delivery Manager will take overall responsibility for the delivery of third and fourth line software support including the management of the full Software Development Lifecycle for support applications.Main Responsibilities:Plan, design and guide the support operations strategically and manage the client experience as it relates to the...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

**Service Level Management** - Ensure that agreed service levels are consistently met on a monthly basis - Continual improvement and maintenance of an efficient service catalogue that will form the basis of services delivered to users - Manage the Service catalogue - Ensure that all service management processes are executed to fulfil the process objective -...

Duties will include but not be limited to:To act as the principal point of contact within assigned accounts, assuming responsibility for the timely submission of progress reports and other contractual documentation. Take full responsibility for any in scope monthly service / project reviews and identify opportunities for cross-selling alongside the account...

Duties will include but not be limited to:To act as the principal point of contact within assigned accounts, assuming responsibility for the timely submission of progress reports and other contractual documentation. Take full responsibility for any in scope monthly service / project reviews and identify opportunities for cross-selling alongside the account...

Duties will include but not be limited to:To act as the principal point of contact within assigned accounts, assuming responsibility for the timely submission of progress reports and other contractual documentation. Take full responsibility for any in scope monthly service / project reviews and identify opportunities for cross-selling alongside the account...

JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help...