Service Delivery Manager

2 weeks ago

Johannesburg, South Africa RTT Full time

**The Role** About the Company**:
RTT has been a dominant force in the African supply chain for over 41 years and is one of the largest courier companies in Africa. RTT has 31 strategically placed branches offering world class service to their customers. With their innovative, flexible and best practice standards, RTT has become the partner of choice for market leaders across sectors. RTT understands our diverse client base’s strategic focus areas of cost efficiency, improved service with all initiatives focused on fit-for-purpose solutions.

**About the position**:
The Warehouse Manager is responsible for managing the throughput; value added services and storage of product in the physical warehouse. This includes all equipment, people, processes and the regulatory framework required to ensure all warehouse targets are met.

To deliver efficient and cost effective functionality and sustained profitability of the business operation.

Perform other duties as and when requested by Department head and manager within own area of abilities and responsibilities.

Compulsory management of Stock Counts

**Roles & Responsibilities**:

- Achieve all operational KPI’s.
- Ensure operational stability and productivity of inbound, outbound, and other processes.
- Manage all operational staff and their development.
- Ensure proper housekeeping, safety & inventory control.
- Update and maintain processes and work instructions.
- Ensure ongoing training for operational staff.
- Ensure continuous improvement targets are met.
- Control costs within budget
- Understanding customer needs, building, and maintaining solid customer relationships

**To be successful in this role you will require the following**:

- Demonstrated warehousing experience preferably in the Retail industry with minimum 5 years’ experience.
- Proven Managerial & Leadership skills.
- Risk Management skills
- Minimum 5 years in warehousing/ Inventory management
- Demonstrated supply chain management experience.
- Excellent written and oral communications skills.
- Strong analytical & negotiation skills
- Should also possess excellent computer skills, advanced analytical skills, presentation skills, and good people skills.
- Strong problem-solving ability teamed with the ability to delegate work.
- Capacity to manage and maintain an effective team environment.
- Good interpersonal skills
- Team player who displays initiative.

**Skills and Experience**

Minimum:

- Minimum 10 years’ experience in Logistics
- Min 5 years in warehousing/ Inventory management
- Proven Managerial and Leadership Skills
- Should also possess excellent computer skills, advanced analytical skills, presentation skills, and good people skills.
- Computer Literacy and a minimum of 5 years WMS experience
- Demonstrated supply chain management experience.
- Excellent written and oral communications skills.
- Strong analytical & negotiation skills
- Strong problem-solving ability teamed with the ability to delegate work.
- Capacity to manage and maintain an effective team environment.
- Good interpersonal skills
- Team player who displays initiative
- Must have own Transport

**Other** Minimum**:

- Certificate in Logistics / Supply Chain or equivalent experience
- 7~10 years’ experience in a similar role
- Pharmaceutical Knowledge (advantageous)

**COMPUTER LITERACY**:

- ERP System
- WMS System
- Advanced MS office (Word, Excel and PowerPoint)

**ADDITIONAL REQUIREMENTS**:

- Must be able to work long hours
- Must have own transport.
- Must be able to travel between sites.
- Must be in very good health

Job Reference: RTT53617

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