Customer Care Manager

4 days ago


Pretoria, Gauteng, South Africa Flair TM Full time
Key Responsibilities
  • Lead, mentor, and manage the customer care team to drive performance and service excellence.
  • Develop and implement customer service policies and procedures for consistency and efficiency.
  • Analyze customer feedback and trends to identify areas for improvement.
  • Handle escalated customer issues, ensuring timely and professional resolutions.
  • Collaborate with internal departments to enhance customer satisfaction.
  • Conduct regular performance evaluations and provide coaching to team members.
  • Stay updated on industry best practices and innovations in customer service.
What Were Looking For
  • Qualification: Bachelor's degree in Business Administration, Marketing, or a related field.
  • Experience: Minimum 3 years in customer service management with team leadership responsibilities.
  • Industry Background: Preference for candidates with experience in dealerships, manufacturers, service centers, insurance (claims), legal, or mechanical fields.

Skills:
  • Strong analytical mindset with a logical approach to problem-solving.
  • Excellent conflict resolution and communication skills.
  • Ability to stay calm under pressure and handle high-stress situations effectively.
  • Strong leadership and coaching abilities to develop and empower teams.
  • Experience with Salesforce is beneficial, though training on our in-house system will be provided.
Why Join Us?
  • Competitive salary package
  • Opportunity to work in a fast-paced and innovative environment
  • Strong support structure with additional managers reporting to you
  • Chance to drive meaningful improvements in customer service operations
Apply Now If you are a results-driven leader who thrives in a customer-focused environment, wed love to hear from you.
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