German Insights And Support Consultant

5 days ago

Cape Town, South Africa Initiate International Full time

Are you a tech‑savvy individual with a passion for delivering outstanding customer service? Do you speak German fluently and love the idea of helping hoteliers worldwide transform their businesses? Our client, a fast‑growing international tech company that is revolutionizing the hotel industry, is offering an exciting opportunity for a German‑speaking Customer Support Consultant to join their vibrant team in Cape Town, South Africa. What You'll Do Provide top‑notch telephonic and ticket support, guiding clients to make the most of the software. Maintain high customer service standards, ensuring KPIs and SLAs are met daily. Collaborate with the Implementations Team to smoothly transition client accounts to the support phase. Empower hoteliers by training them on all aspects of the software, helping them maximize its potential. Engage proactively with hoteliers, highlighting the added value of premium features. Work closely with German‑speaking teammates and other teams to create a fun and productive work environment. Occasionally assist in creating educational video and written content, making it easy for hoteliers to use the software independently. What We're Looking For Native‑level fluency in German. Previous experience in a technical customer support role. Experience in the hotel or hospitality industry, especially at the front desk or in reservations, is a plus. Passionate about technology and software, with a knack for upselling. Strong prioritization skills for a fast‑paced, high‑tech environment. Patient, empathetic, and able to confidently lead conversations with clients at all levels. A self‑motivated team player with great organizational skills and a keen eye for detail. Able to deliver high‑quality work under pressure. Why Join This Team Dynamic international company with a vibrant culture. Unlimited opportunities for learning and professional growth. Direct impact on the global hotel industry. Work hard, play hard: celebrate successes together. Employee Equity Scheme participation. Annual hotel experience and salary increases. Friday lunches provided. Continuous training and development opportunities. If you’re ready to make a difference and meet the above requirements, our client would love to hear from you. Don’t miss this chance to join a company that’s changing the game in the hotel industry. #J-18808-Ljbffr

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