Client Services Manager

4 weeks ago

Johannesburg, South Africa Parvana Full time

Client Services Manager (Healthcare) About our client: Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling of togetherness, trust and respect and are always looking to support employees' continuous learning. Using Agile, they provide diverse services with a focus on research, innovation and improvement. What you will be doing: Collaborate with clients, internal IT, and service providers to align with established processes and system solutions. Provide initial system support to clients. Manage and actively participate in Operational Meetings and reporting. Oversee and manage all client project scope changes. Work directly with developers to clarify and define client requirements. Manage and participate in tasks throughout all stages of the SDLC, including classification, prioritisation, business requirements gathering, design, testing, user training, and deployments. Handle system and system environment administration, release management, and configuration. Manage general System, Process, and Client Communication. Proactively identify and implement opportunities to enhance service quality, accuracy, compliance, and productivity. Actively develop skills to improve personal effectiveness and efficiency. What our client is looking for: A relevant tertiary degree would be ideal (e.g., BCom). Experience in client service management. Experience with SDLC and related project management processes. Broad understanding of, and experience in, the healthcare industry is essential. Job ID: J Requirements : Healthcare, financial services, client service management, SDLC, Agile, project management, system support, system administration, release management, configuration, service quality, compliance. #J-18808-Ljbffr

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