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Contact Centre Manager

4 months ago

Sandton, South Africa Telebest Full time

Grade 12 with a Bachelor's in Business Management

7 years' experience managing a contact / call centre

Experience in the Travel and or Tourism industry advantageous

Experience in managing and working with budgets.

Experience in starting up new call centers (International Campaigns) 

Ability to manage multiple call centre campaigns (all International)

Strong staff management and training

Target driven.

Strong report writing

Resource planning - recruitment, monitor productivity and efficiency.