Centralised Key Accounts Manager
5 days ago
About the Company The company is a provider of Returnable Packaging and supply chain solutions to a variety of industries with key capabilities in the Automotive, Agriculture, Retail, Health Care, and General Manufacturing sectors. As a leading service provider, we proactively seek out the expressed and unexpressed optimized process efficiency needs of any industry and provide solutions that offer visibility , collaboration , control , and efficiency . About the Job TrenStar has an exciting career opportunity for a dynamic Central Key Accounts Manager to provide administrative and analytical support to our Nationwide Key Accounts Team. Purpose of the Job To act as a centralized liaison with clients and Key Account Managers (KAMs) in respect of all client accounts. Duties & Responsibilities Acquire a thorough understanding of Client administrative needs and requirements. Fully versed in all the KAM administrative functions and performs such to requirements. Serve as the link of communication between KAMs and internal teams. Resolve client account queries and provide the KAMs with the required inputs, reports, analysis, and resolutions to attend to the issues. Prepare regular and ad hoc reports of progress and forecasts to KAMs. Monitor centrally all client base account statuses and schedule client stock takes for KAMs. Support client stock take feedback by KAM to clients with updated client stock take reports. Follow-up on client stock take presentation and feedback from KAMs and report to management. Liaise with Control Tower Department for analytics support or finance department for invoicing support. Drive the central roll-out of new client initiatives, training, and improvement projects via the KAMs and report progress to management. Monitor new client service roll-out/implementations and escalate non-adherence by client to KAMs. Drive the constant update and maintenance of customer contact details via KAMs. Monitor service adherence to agreed client SLAs. Monitor and report on client account performance. Monitor all rental equipment on client profiles. Follow-up and drive with KAMs on action items from client visit registers for conclusion and feedback to clients. Desired Experience & Qualification Qualifications and Minimum Experience: Matric / Grade 12 Minimum of 3 years overall key account management in a similar role dealing with multiple clients across multiple industries. Proven experience in an administrative function requiring analysis and reporting. Administrative orientation with a high level of attention to detail. Strong analytical skills. Intermediate / Advanced Microsoft Excel skills. Report writing skills. Proficiency in written and spoken English. Excellent interpersonal skills. Ability to troubleshoot and resolve problems. The ability to work under pressure and to tight deadlines. Experience working on multiple projects at one time. #J-18808-Ljbffr
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