Financial Aid
3 weeks ago
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MINIMUM REQUIREMENTS
- M+3 qualification in Business Administration, Office Management or Accounting related.
- One-year Higher Education Experience
EXPERIENCE AND KNOWLEDGE
- Office environment experience
- Computer literacy (MS Office/ Excel)
- Good communication skills
- Good administrative & organizational skills
- Basic knowledge of ITS systems
SUMMARY OF DUTIES
GENERAL OFFICE DUTIES
- Full Bursary Administration
- Maintain on-line filing system
- Updating of students correspondence
- Receiving, verifying forms
- Data capturing
- Enforce current internal processes
- Other duties assigned by line manager
CUSTOMER ADVICE & SUPPORT
- Assisting students at Reception.
- Resolving queries where possible.
- Referral of students to relevant Financial Aid Counsellors & Seniors.
- Attending to student queries via different platforms
- Initial screening of students ' queries before referrals.
- Advising students of their application status.
- Disseminate Financial Aid Information.
- Booking of student appointments for sponsor visits.
- Assisting with Bursary applications/other logistical duties.
TEAM PARTICIPATION
- Maintains sound relationships with colleagues and contributes to team effort.
- Ensures personal & professional self-development.
SYSTEMS
- Viewing student records.
- Submits weekly & monthly work and statistics reports to Senior Financial Aid Counsellor.
- Give monthly feedback to Financial Aid team during Departmental meetings.
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