Regional Coordinator

3 months ago

Pietermaritzburg, South Africa Health Solutions Full time

**Introduction**
- Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve specific outcomes by using a defined set of Health capabilities.**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.**Role Purpose**
- Lead the Regional offices/ Walk-in center team to support clients with requests, queries, and documentation in accordance with agreed Service Level Agreements and legislative and compliance requirements. Deliver an excellent client-centric experience.**Requirements**:

- Grade 12 or equivalent.
- A degree in Business Management, Client Service, or Marketing.
- 3-5 years Medical Aid or Financial Services experience in a client service or call centre environment with proven knowledge of customer service principles and practices.
- 2-3 years managerial experience (preferred).
- Knowledge of the medical schemes industry will be an added advantage.
- Ability to work after hours.
- Ability to travel and in possession of a valid code 08 driver's license

**Duties & Responsibilities**
- Manage and guide the team with the resolution and delivery of client requests, queries, escalations, documentation and provide feedback in accordance with Service Level Agreement and legislative and compliance requirements.
- Induct, teach, coach, mentor, and supervise branch staff to meet and exceed performance standards and enable progression in their career path.
- Manage, monitor and control the team execution of client requests, concerns and queries.
- Act as an escalation point to the team in addressing and resolving client queries.
- Ensure team adherence to correct procedure and protocol when following up on and attending to queries.
- Recruit, select, and retain high-quality branch staff to build capacity to meet current and future staffing needs in accordance with member visitation patterns.
- Ensure the Branch meets and exceeds Voice of Customer (VOC), productivity, and quality targets.
- Adhere to high ethical standards and ensure branch staff comply with SOPs and regulations.
- Timeously complete all administrative and reporting duties, including staff engagements.
- Continuously monitor turnaround times, quality standards and resolve issues speedily to enhance and deliver a superior customer experience.
- Manage client query processes and ensure that queries are tracked, accurately resolved, and used as a mechanism to improve client service and business processes.
- Build and maintain relationships with clients and internal and external stakeholders.
- Analyse the Client Service processes and identify opportunities for improvements implement improvements within the team.
- Identify and report process and system failures and enhancements to improve client experience.
- Update and maintain relevant standard operating procedures within the Client Service area, to ensure the maintenance of quality and consistency in service delivery and client experience.
- Provide authoritative, expertise and advice to clients and stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.

**Competencies**
- Ability to work under pressure while being client-centric at all times.
- Assertive with good communication skills and the ability to access and use information.
- Ability to be creative, innovative, and a problem solver with collaboration and inclusiveness.
- Self-management and results-driven behavior with attention to detail and a high level of accuracy.
- Interacting with People
- Making Decisions
- Directing People
- Team working

  • Regional Coordinator

    3 weeks ago

    Pietermaritzburg, South Africa Council for Geoscience Full time

    Job title : Regional Coordinator - Pietermaritzburg Regional OfficeJob Location : KwaZulu-Natal, PietermaritzburgDeadline : December 20, 2024Quick Recommended Links Jobs by Location Job by industries KEY RESPONSIBILITIES: Assist the Manger: Facilities Management with the proper effective and efficient office coordination and administration, including the...

  • Regional Coordinator

    3 weeks ago

    Pietermaritzburg, South Africa Council for Geoscience Full time

    Job title : Regional Coordinator - Pietermaritzburg Regional Office Job Location : KwaZulu-Natal, Pietermaritzburg Deadline : December 20, 2024 Quick Recommended Links Jobs by Location Job by industries KEY RESPONSIBILITIES: Assist the Manger: Facilities Management with the proper effective and efficient office coordination and...

  • Regional Coordinator

    3 weeks ago

    Pietermaritzburg, KwaZulu-Natal, South Africa Council for Geoscience Full time

    Job Title: Regional Coordinator - Administrative Support SpecialistAbout the Role:We are seeking a highly organized and skilled Regional Coordinator to join our team at the Council for Geoscience. As an Administrative Support Specialist, you will play a critical role in ensuring the smooth operation of our regional office.About the Job:This is an exciting...

  • CHOC PMB Regional Assistant

    8 months ago

    Pietermaritzburg, South Africa CHOC Childhood Cancer Foundation South Africa Full time

    CHOC is a non-profit organisation made up of caring, committed and passionate people who stand up for and support the well-being of children and teenagers diagnosed with cancer or life threatening blood disorders and their families, Develop, establish, and maintain parental and family support programmes through the supervision of the CHOC Houses in PMB and...

  • Starke Ayres: Regional Sales Manager

    8 months ago

    Pietermaritzburg, South Africa Plennegy (Pty) Ltd. Full time

    A role has become available for a Regional Sales Manager for the Eastern Retail Sales Department. The purpose of this role is to maximize returns from the sales of Starke Ayres’ approved range of products by coordinating and managing the Company’s marketing efforts in his/her region within the framework of company policy as determined from time to...

  • Acn Communications Coordinator

    6 months ago

    Pietermaritzburg, South Africa Action Appointments Full time

    _groundWork is an environmental justice organisation working through the lens of a Just Transition and Open Democracy. We work with communities to resist dirty energy and toxic production, build local alliances with workers for a Just Transition, and advocate for Open Democracy. groundWork achieves its environmental justice objectives through six thematic...

  • Deputy Director: Regional Infrastructure Programme

    6 months ago

    Pietermaritzburg, South Africa Secondments Recruitment Full time

    **Job Advert Summary**: The company is looking for a self-motivated individual to effectively manage and coordinate company’s natural infrastructure programme across various company Campuses. Ensure effective regional infrastructure programme implementation **Minimum Requirements**: This position requires a degree in Engineering (Civil or Structural) or...

  • Regional Assistant

    1 month ago

    Pietermaritzburg, KwaZulu-Natal, South Africa CHOC Childhood Cancer Foundation South Africa Full time

    CHOC Childhood Cancer Foundation South Africa is a leading non-profit organisation dedicated to supporting the well-being of children and teenagers diagnosed with cancer or life-threatening blood disorders. As a Regional Assistant, you will play a vital role in developing and maintaining parental and family support programmes.About the RoleWe are seeking an...

  • Regional Retail Operations Director

    1 month ago

    Pietermaritzburg, KwaZulu-Natal, South Africa Service Solutions Full time

    Service Solutions is seeking a seasoned retail professional to lead their Midlands Mall store as a Regional Retail Operations Director. The successful candidate will have:Exceptional communication and leadership skillsStrong customer service focusAbility to work in a fast-paced retail environmentProficiency in PC softwareAt least 2 years of experience in...

  • Wedding and Events Sales Executive

    6 months ago

    Pietermaritzburg, South Africa ANEW Recruitment Full time

    **Job Advert Summary**: **ANEW Hotels & Resorts** are seeking the services of a** Wedding & Events Sales Executive**. The successful individual will be responsible for gaining new accounts while maintaining and prospecting established accounts under the guidance and supervision of the National Sales Manager in coordination with the Regional Sales Manager...

  • Area Sales Manager: Pmb

    7 months ago

    Pietermaritzburg, South Africa RCL FOODS Careers Full time

    At **RCL FOODS** we see and do things differently, we think bigger, work smarter and as a team collectively work towards achieving our ambition, to Grow What Matters! Are you ready to take on a new challenge in your career? Do you like working with data? Our Talent Team is currently on the hunt for a **Area Sales Manager** to join our Sales Team. The role...

  • Senior Construction Project Coordinator

    2 months ago

    Pietermaritzburg, KwaZulu-Natal, South Africa Tumaini Consulting Full time

    We are seeking a highly skilled Quantity Surveyor to join our team at Tumaini Consulting. As a Quantity Surveyor, you will oversee a project in Pietermaritzburg, Kwa-Zulu Natal. The ideal candidate will have:5-7 years of experience in the built environment.Experience with multi-storey buildings and student accommodations.Experience in CCS Candy and Contract...

  • Assistant Lodge Manager

    4 weeks ago

    Pietermaritzburg, South Africa HotelJobs.co.za Full time

    **Play a Pivotal Role at Our Exclusive 5-Star Lodge** **Key Responsibilities**: - Assist the Lodge Manager in overseeing all departments, including housekeeping, front office, and food and beverage. - Ensure smooth daily operations, maintaining 5-star standards in all areas. - Manage and train staff to uphold the highest levels of professionalism and...

  • Project Administrator ppprev

    3 months ago

    Pietermaritzburg, South Africa TB HIV Care Full time

    **Job Advert Summary**: **Purpose of the position**: To support and enhance the Programme Director and management team’s effectiveness using a variety of administrative, project management, communication & organizational skills **Minimum Requirements**: - Grade 12 - Office management or Project Management diploma - Minimum of 3 years project management...

  • Front Line Sales Lead

    6 months ago

    Pietermaritzburg, South Africa PepsiCo Full time

    Overview: **We are PepsiCo** PepsiCo is proud to be one of the world’s leading food and beverage companies. Every day, we are dedicated to bringing our mission to create more smiles with every sip and every bite to life. Our products are enjoyed more than one billion times a day in more than 200 countries and territories around the world. Our portfolio...

  • Frontshop Manager

    6 months ago

    Pietermaritzburg, South Africa Shoprite Group Full time

    **Purpose of the Job**: Medirite Plus Brookside is seeking a dynamic Frontshop Manager to join our dedicated team in delivering exceptional healthcare services and products. Duties will include to maximize sustainable branch sales by: - Managing, supporting, and monitoring the effective sales of all unscheduled product lines including specialized health...

  • Assistant Frontshop Manager

    6 months ago

    Pietermaritzburg, South Africa Shoprite Group Full time

    **Purpose of the Job**: Medirite Plus Brookside is looking for a dedicated Assistant Frontshop Manager to join our dedicated team and support in managing our store operations. Duties will include to maximize sustainable branch sales by: - Managing, supporting, and monitoring the effective sales of all unscheduled product lines including specialized health...

  • Private Banker

    4 months ago

    Pietermaritzburg, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary To...