Transport Administrator

3 weeks ago

Cape Town, South Africa Icon Af Full time

Job Title: Trainee Transport Administrator Location: Cape Town, Western Cape (Clock Tower Branch) Department: Verve Voyage (Chauffeur Services) Type: Full-time (Trainee Role) Salary: R5, per month (Fixed Stipend) Date Posted: October About the Role Verve Voyage (Transport Chauffeur Services) is looking for a Trainee Transport Administrator to assist in the coordination of chauffeur bookings and daily operations. This entry-level position is ideal for someone who is ready to learn, grow, and gain valuable administrative and operational experience in a professional and fast‑paced environment. You’ll work closely with the Transport Administrator and Chauffeur Manager to ensure smooth scheduling, client satisfaction, and efficient service delivery across all rides. In addition, the Trainee Transport Administrator will be responsible for monitoring, recording, and reporting on driver KPIs daily — including punctuality, vehicle standards, client service, safety compliance, and trip reporting accuracy — in line with the Verve Voyage Performance Management Framework. Key Responsibilities Assist with managing and coordinating chauffeur service bookings Communicate with clients and drivers regarding schedules, updates, and special requests Liaise with drivers to confirm routes and timing Perform car inspection checklists and track vehicle readiness Maintain accurate trip, payment, and client records Handle client inquiries professionally Support the administrator with daily reporting and operational follow‑ups Record and submit daily KPI reports for all active drivers, covering punctuality, vehicle standards, client satisfaction, safety compliance, communication, and presentation Assist management in ensuring all driver logs, check‑ins / outs, and client feedback forms are completed and filed daily Daily Tasks Include Morning Review scheduled rides and confirm details Send reminders to drivers for their trips Update and prepare the driver KPI sheet for the day Midday Track ongoing trips and handle last‑minute client or schedule changes Update KPI data on punctuality, trip progress, and client communication End of Day Confirm bookings for the next day Reconcile daily records, KPI updates, and payments Send reports and updates to management Requirements Matric (Grade 12) required Excellent communication and interpersonal skills Strong organizational and time‑management abilities Computer literacy (MS Office / Google Workspace) Professional, reliable, and eager to learn. No prior experience required — training will be provided. Training Provided Practical exposure to transport coordination and booking systems. Hands‑on guidance in client communication, KPI monitoring, and scheduling. Development of administrative and operations management skills. Training on the Verve Voyage KPI framework for daily driver performance tracking. Potential for full‑time placement after successful training. Application Questions Are you currently employed? What is your notice period? Work Location In person #J-18808-Ljbffr

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