Service Manager

3 months ago

Johannesburg, South Africa Bonafide Human Capital (Pty) Ltd Full time
Our well known automotive dealer client based in Johannesburg currently holds a vacancy for an experienced EE Service Manager.

This position will be suited to an experienced person who has the ability to manage an organised and profitable service department; delivering high quality service and focused on customer satisfaction. Responsible for mentoring and leading all departmental staff, ensure that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.

Position Overview

Specific Role Responsibilities
Specifications for these positions will be discussed if a candidate is invited for an interview.

The responsibilities of a Service Manager include the following tasks:

Drive the achievement of productivity, efficiency, and customer service level index goals and objectives.
Manage a profitable workshop against budget, including analyzing workshop performance data e.g. productivity of technical staff, labour rates, the efficiency of the workshop, expense monitoring, and control, etc.
Manage escalated workshop (technical) problems accordingly, including:
Escalation of technical/product-related issues to the BRAND’S H/O.
Ensuring continuous support and guidance to technical staff throughout technical problem-solving stages.
Ensuring future corrective action plans to address various technical problems are implemented.
Ensure accurate workshop capacity planning according to productive and available staff is done.
Control (WIP) work in progress on all vehicles in the workshop daily to maintain an acceptable level and manage end-to-end throughput, maintaining awareness of the status of all vehicles.
Achieve industry-leading standards of customer care, process efficiency, and cost control.
Exceed all targets and labour sales objectives through efficient workshop operations management.
Ensure efficient equipment and asset control, and administration processes.
Ensure the highest level of customer satisfaction, service level achievement, and customer retention.
Responsible for the annual budget of the Service Department.
Manage risk (financial and non–financial) within the department.
Ensure compliance with OEM and business policies and processes, as well as adherence to relevant workshop operating procedures and practices.
Maintain good housekeeping within the department, including ensuring compliance with the BRAND’S CI guidelines within the department.
Manage and improve environmental, health, and safety standards.
Conduct departmental meetings and general aftersales meetings to ensure effective communication.
Manage the training of all service staff.
Lead, manage, attract, retain, appraise and develop staff.

Qualifications and Experience
Minimum Qualifications and Experience needed:

Senior Certificate (Grade 12) or equivalent NQF 4 qualification.
5+years’ Experience as a Service Manager
Recognised Management Diploma or Certificate – an advantage.
Qualified Motor Technician – Mandatory.
Other:

Valid, unendorsed driver’s license and the ability to competently and legitimately drive.
Computer literate
An effective understanding of financial principles, including budgeting and forecasting.
An effective understanding of relevant technology and systems.
An effective understanding of the Environmental and Occupational Health & Safety Acts.

Skills and Personal Attributes
Skills:

Have sound communication skills in English and language commonly spoken in the area (speak & write).
Interpersonal competence; effective at working with people and building relationships.
Technical, mechanical insight, and experience.
Business orientated thinking and resource management; basing decisions on business implications and KPI’s, focusing on cost-benefit considerations, and handling resources in a sustainable manner.
Good financial acumen.
Systems oriented.
People management competence, including performance management and employee development & motivation.
Problem-solving and motor vehicle fault-finding skills.
Delivering results and meeting customer expectations.
Coping with pressure
A team player
Motivation to perform and achieve results; focusing on solutions and measurable results, strives for outstanding performance and sets challenging goals.
Valuing Diversity
Conflict resolution

Personal Attributes

Committed
Initiative
Self-managed and resilient
Adaptability
Someone who values and builds relationships.
Alignment with the brand Service

  • Business Unit Manager

    2 months ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    Store Manager OpportunityService SolutionsWe are seeking a highly skilled Store Manager to oversee the day-to-day operations of our retail stores. The ideal candidate will have:Key ResponsibilitiesGrade 12 qualificationExcellent communication and customer service skillsAbility to work retail hours and be PC literateStrong operational and sales...

  • Business Development Manager

    1 month ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    Job Title: Business Development ManagerWe are seeking a highly motivated and experienced Business Development Manager to join our team at Service Solutions in Denver. As a key member of our sales team, you will be responsible for driving business growth and development through new business opportunities, customer relationships, and strategic...

  • Data Manager

    4 months ago

    Johannesburg, South Africa Smartworks Service Full time

    **Job Title**: Data Manager **Location**: Remote **Company**: Smart Work Services **Position Overview**: **Key Responsibilities**: - Manage and maintain the office software platform to ensure smooth operation and data accuracy. - Place orders for purchasing and ensure timely and accurate processing of these orders. - Input customer orders into the system...

  • Key Account Manager

    1 month ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    Service Solutions is seeking a highly skilled Key Account Manager - Logistics Specialist to join our team in Denver. The ideal candidate will have 3-5 years of experience in sales and account management, with a proven track record of success in a service industry.Job SummaryThe Key Account Manager - Logistics Specialist will be responsible for developing and...

  • Retail Management Position

    1 week ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    Job Description:Service Solutions is looking for an experienced Retail Manager to join their team at Sandton City. As a key member of the management team, you will be responsible for:Leading a team of retail staffManaging store operations, including inventory and stock controlDriving sales growth and increasing customer satisfactionKey...

  • Truck Rental Account Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    Sales and Customer ManagementWe are looking for a skilled Sales Executive to join our team in Linbro Park. As a Sales Executive with Service Solutions, you will be responsible for managing a portfolio of customers, identifying new business opportunities, and building strong relationships with key decision-makers.You will have the opportunity to work closely...

  • Store Manager

    2 months ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    Store Manager Requirements:Sandton City Service Solutions is seeking a Store Manager to manage our FMCG Premium Brand Retailer. The successful candidate will have:Key Responsibilities:Grade 12Excellent communication skillsCustomer Service SkillsAbility to work retail hoursPC literate2 + Retail Managerial experienceStrong operational and Sales...

  • Key Account Manager

    4 weeks ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    About the RoleWe are seeking a highly skilled Key Account Manager to join our team at Service Solutions.As a Key Account Manager, you will be responsible for building and maintaining strong relationships with our luxury retail clients in South Africa.Your primary goal will be to deliver exceptional customer service, drive sales growth, and increase brand...

  • Store Manager

    2 months ago

    Johannesburg, South Africa Service Solutions Full time

    Store Manager - FMCG Premium Brand Sandton City International Premium brand retailer is seeking to employ a Store Manager to join their team. The successful candidate will have: Grade 12 Excellent communication skills Customer Service Skills Ability to work retail hours PC literate 2 + Retail Managerial experience Strong operational and Sales experience...

  • Store Manager

    2 months ago

    Johannesburg, South Africa Service Solutions Full time

    Store Manager - FMCG Premium BrandSandton City International Premium brand retailer is seeking to employ a Store Manager to join their team. The successful candidate will have:Grade 12Excellent communication skillsCustomer Service SkillsAbility to work retail hoursPC literate2 + Retail Managerial experienceStrong operational and Sales experienceAs per our...

  • Financial Manager

    4 weeks ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    Service Solutions, a leading Wholesale and Distributing Company based in the East Rand, is seeking an experienced Financial Manager to join their team.The ideal candidate will have a strong background in accounting and finance, with excellent analytical and problem-solving skills. A bachelor's degree in accounting or a related field is required, as well as...

  • Regional Business Development Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    About the RoleThis is an exciting opportunity for a seasoned sales professional to join our team as a Junior Sales Executive. In this role, you will be responsible for developing and maintaining relationships with existing customers, as well as identifying new business opportunities.As a Sales Executive with Service Solutions, you will have access to...

  • Country Freight Manager

    7 months ago

    Johannesburg, South Africa UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Senior Process Optimization Manager

    7 days ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    Company Overview: Service Solutions is a leading provider of comprehensive solutions to the mining industry, seeking a highly skilled professional to join our team as a Coal Quality Assurance and Metallurgy Specialist.About the Role:We are seeking a Candidate with 3+ years experience in process metallurgy for a coal mining company. The ideal candidate will...

  • Executive Business Development Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    Service Solutions, a leading truck rental company in Gauteng Province, seeks an ambitious Junior Sales Executive to enhance their sales team.Key Responsibilities:Pursue sales opportunities through effective cold calling and client outreach.Maintain a valid driver's license to facilitate meetings with new customers.Competitive Remuneration Package:Basic...

  • Midrand Fleet Business Development Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    Job DescriptionWe are seeking a results-driven Fleet Sales Executive to join our team in Midrand. As a key player in our sales team, you will be responsible for:- Building and maintaining strong relationships with existing clients- Identifying and pursuing new business opportunities- Delivering exceptional customer service and supportThe successful candidate...

  • Key Account Retail Manager

    1 month ago

    Johannesburg, Gauteng, South Africa Service Solutions Staffing Full time

    Service Solutions Staffing is seeking a skilled Store Manager to oversee daily operations at our client's premium brand retailer in Sandton City. The ideal candidate will have:Job SummaryLead a team of retail professionals to drive sales and customer satisfactionEnsure seamless store operations, including inventory management and visual merchandisingMaintain...

  • Google Ads Manager for Lead Generation

    7 months ago

    Johannesburg, South Africa Home Service Direct Full time

    **About Home Service Direct**: Home Service Direct is a fast-growing lead generation agency specializing in providing lead generation for home services businesses. Our mission is to help our clients grow and prosper by delivering the best leads while expanding our reach into new niches. **Key Responsibilities**: - Google Ads Management: Setting up and...

  • Metallurgical Operations Manager

    1 week ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    Key ResponsibilitiesContract Management: Manage coal purchase and supply contracts to ensure compliance with technical specifications.Quality Management: Develop CQMPs and audit performance against CQMP and SLAs.Process Improvement and New Projects: Utilize metallurgical expertise for product improvements and processing method developments.

  • Area Sales Manager

    6 months ago

    Johannesburg, South Africa UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...