Customer Success Consultant

5 months ago


Cape Town, South Africa RareCruit Full time
Key Responsibilities:
  • Be the beacon of timely and accurate support across various channels, addressing customer queries with finesse and expertise.
  • Dive deep into customer issues, troubleshooting and resolving them effectively while maintaining our commitment to excellence.
  • Champion effective support through our CRM solutions, ensuring every interaction leaves a lasting impression.
  • Identify recurring issues and collaborate with teams for continuous improvement, driving our solutions to new heights.
  • Seize opportunities to introduce additional services, fostering customer loyalty and driving sales.
  • Participate in quality assurance activities, ensuring our support standards remain unmatched.
  • Embody professionalism and empathy in all interactions, even in the face of challenges.
  • Stay ahead of the curve with continuous learning, keeping abreast of industry trends and best practices.
  • Foster a culture of learning and accountability, ensuring both our team and clients thrive.
  • Strategically mitigate customer churn, retaining and delighting customers at every turn.
  • Fuel business growth through exceptional customer experience and unwavering support

Skills:
  • Master the ins and outs of our products, offering unparalleled support to our customers.
  • Guide customers in maximising the potential of our software, driving long-term engagement.
  • Handle high volumes of support with ease, showcasing impeccable communication skills.
  • Excel in attention to detail, ensuring no query goes unanswered.
  • Possess technical prowess to understand and troubleshoot software functionalities.
  • Stay hungry for knowledge, keeping up with technology trends and best practices.
  • Radiate positivity and professionalism, even under pressure.
  • Excel in self-management and time-management, thriving in a fast-paced environment.
  • Previous experience in operational rental management and knowledge of rental legislation are advantageous.

Qualifications and Experience:
  • Experience in data analysis and proficiency in *Microsoft products are prefe General|T knowledge and experience in customer service/support are ess
  • Administration management experience is a plus.
  • Tertiary education is advantageous but not mandatory.

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