Senior ICT Support

3 weeks ago


Durban, South Africa IIE MSA and IIE Varsity College Full time
Job title : Senior ICT SupportJob Location : KwaZulu-Natal, DurbanDeadline : March 21, 2025Quick Recommended Links
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Duties and Responsibilities:
Infrastructure Support  

  • Conducts daily checks on the IT infrastructure (LAN, WLAN, WAN, etc.) to monitor up time requirements and ensure that systems are running optimally.
  • Installs new servers when required. 
  • Co-ordinates the deployment of hardware, systems and infrastructure within the campus.
  • Ensures that the necessary security protocols and maintenance procedures for the campus are followed and executed timeously which includes, but is not limited to software patching/updates, BitLocker compliance, Antimalware compliance, SCOM alerts, device imagine, and SCCM compliance.
  • Interacts and liaises with vendors or service providers for support and troubleshooting, where necessary.
  • Monitors ICT security systems and does periodic tests and checks to ensure that everything is in order

Service Delivery Escalations

  • Diagnoses and troubleshoots hardware and software issues that are escalated from ICT Supports and compiles and uploads KB articles for future reference.
  • Attends to, defines, documents, and hands back to the ICT Supports any escalated ICT Support request that is not on the Catalogue of Services. 
  • Administers and maintains software, as per the agreed software list.
  • Oversees the campus' ICT Service Desk to ensure calls are correctly allocated and timeously addressed.

Staff Supervision

  • Ensures that the campus has the necessary ICT support during operational hours.
  • Co-ordinates and oversees campus ICT Support staff activities and engages in short to medium term tactical planning.
  • Provides input into the ICT Supports' interview and hiring process, leave requests, appraisals and KPA setting.
  • Provides mentorship to ICT Supports.
  • Develops succession plan for ICT Supports.

Competencies Required:

  • Good interpersonal skills
  • Computer literacy and systems administration
  • Time management and organisational skills
  • Initiative and problem solving prowess                            
  • Strong communication skills
  • Ability to cope in a pressured environment         

Minimum Qualification Requirements:

  • Minimum of a Higher Certificate / Occupational Certificate Level 5 (NQF Level 5) in A+/N+ /MCSE / MCTIP.
  • Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6) in  A+/N+ /MCSE / MCTIP, advantageous.
  • ITIL Foundation Certified, advantageous.         

Minimum Work Experience Requirements:

  • Minimum of 3 years ICT Support/Service Desk agent

Special Requirement:

  • Valid SA Drivers license
  • Must be willing and able to work the required ICT shift structure working hours. 

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