IT Support Field Technician

3 weeks ago


Cape Town, South Africa Network Recruitment Full time
Key Responsibilities:
  • Provide software and hardware support for all our products (including time & attendance systems, access control, and CCTV).
  • Manage new installations, service requests, and ongoing customer support.
  • Coordinate stock collection from service providers and ensure smooth communication with Head Office for any queries.
  • Schedule and attend customer appointments for installations, service requests, training, and product demonstrations.
  • Build and maintain solid business relationships with clients to ensure a high level of customer satisfaction.
  • Manage and execute service calls and new installations (both hardware and software) within the agreed timeframe and ensure profitability.
  • Troubleshoot, diagnose, and resolve customer queries in a timely and efficient manner.
  • Follow standard escalation procedures for unresolved issues, ensuring the appropriate internal teams are engaged.
  • Provide prompt and accurate feedback to customers.
  • Ensure accurate recording, tracking, and closure of all service issues.
  • Perform onsite networking fault prevention and resolve onsite challenges.
  • Prepare detailed and timely reports on activities, installations, and support services.
Desired Experience & Qualifications:
  • Minimum 2 years experience in the time & attendance, access control, and CCTV field is preferred.
  • At least 3 years field support experience in IT or telecommunications.
  • A+, N+ certification and solid networking experience.
  • Strong problem-solving skills and the ability to work under pressure.
  • Punctual, reliable, and trustworthy with excellent written and verbal communication skills.
  • A valid drivers license and willingness to travel to customer sites.

Apply today to join our team in Cape Town

*Only short listed candidates will be contacted.

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