Field Service Technician

7 months ago

Cape Town, South Africa TechnipFMC Full time

TechnipFMC is a global leader in the energy industry, specialized in subsea and surface technologies integrated projects, products, and services. Our mission and vision: to enhance the performance and drive real change in the traditional and new energy industry. How we do it: by constantly challenging conventions, tackling some of the most complex technical and engineering challenges and investing in our 20,000+ employees worldwide.

If contributing to breakthrough projects in a truly global playground inspires you, this might be the opportunity for you.

**Field Service Technician**

**Job Purpose**:

- Installs, repairs, and troubleshoots surface wellhead systems and provides industry leading customer service. Completes required documentation for records, customer billing, QHSES reports, and customer feedback. Trains and develops competencies to maintain proficiency for wellhead systems utilized within assigned region.

**Role and responsibilities**:

- Works independently or as a team member to execute technical service operations per TechnipFMC and Customer QHSES processes and engineering procedures, including installation, troubleshooting and repair of wellhead systems.
- Provides exceptional customer service and interacts with clients’ representative, explains systems, billing, tools, and gathers and delivers requests and feedback to internal functions to enhance the customer experience.
- Develops personal competencies to advance job knowledge and become proficient at required systems.
- Completes additional required duties outside of traditional job scope that support the organization like gathering customer feedback and working to enhance the customer experience.
- Maintains equipment and tooling necessary to complete job scope and completes administrative duties such as vehicle maintenance, time keeping, training, and expense reports.

**Reporting**: Field Service Manager
- **Location**: Africa & Southern Europe
- Africa & Southern Europe residence are preferred.

**You are meant for this job if**:

- High school degree or GED. Technical or vocational training/certification; Military; or two/four years’ college a plus.
- French language is preferred.
- Ability to effectively speak, read, write and type in English.
- Strong mechanical aptitude with five years in an Oil and Gas Service Technician role with advanced knowledge in wellhead, mechanical, electronics, or hydraulics fields.
- Ability to use a computer, tablet, with MS Office and other digital equipment required.
- Ability to read and interpret engineering drawings, perform complex calculations and troubleshooting
- Five years of experience in a customer service environment directly interacting with customers while showing effective communication, interpersonal, and problem-solving skills.
- 2 years of leadership or supervisory experience leading small teams of 1-5 employees.
- Able to obtain and keep a valid driver’s license and ability to pass a DOT Physical to safely operate a company provided vehicle.

Learn more about TechnipFMC and find other open positions by visiting our Career Page.

Follow us on LinkedIn for company updates.
- TechnipFMC promotes inclusion and diversity, guaranteeing equal opportunities to everyone, regardless of age, race, ethnicity, religion, sexual orientation, gender expression, disability or any other plurality._

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