Change Manager

1 week ago

Cape Town, South Africa Ecentric Payment Systems Full time

Purpose of the position

The Change Manager will play a key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage. This role will focus on the people side of change including changes to business processes systems and technology job roles and organization structures. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. The Change Manager will work to drive faster adoption higher ultimate utilization and greater proficiency of the changes that impact employees in the organization to increase benefit realization value creation ROI and the achievement of results and outcomes.

Duties and Responsibilities:

  • Apply a structured methodology and lead change management activities;
  • Assess the change impact;
  • Complete change management assessments;
  • Create change management strategy;
  • Identify analyze prepare risk mitigation tactics;
  • Identify and manage anticipated resistance;
  • Consult and coach project teams;
  • Create actionable deliverables for the five change management levers: communications plan sponsor roadmap coaching plan training plan resistance management plan;
  • Support communication efforts;
  • Support training efforts;
  • Support and engage senior leaders;
  • Coach managers and supervisors;
  • Support organizational design and definition of roles and responsibilities;
  • Coordinate efforts with other specialists;
  • Integrate change management activities into project plan;
  • Evaluate and ensure user readiness;
  • Manage stakeholders;
  • Track and report issues;
  • Define and measure success metrics and monitor change progress;
  • Support change management at the organizational level Enterprise Change Management; and
  • Manage the portfolio and change load.

Requirements

Education and Experience

  • A solid understanding of how people go through a change and the change process;
  • Experience and knowledge of change management principles methodologies and tools;
  • Ability to articulate messages to a variety of audiences clearly;
  • Ability to establish and maintain strong relationships;
  • Ability to influence others and move toward a common vision or goal;
  • Must be a team player and able to work collaboratively with and through others;
  • Acute business acumen and understanding of organizational issues and challenges;
  • Familiarity with project management approaches tools and phases of the project lifecycle;
  • Experience with largescale organizational change efforts; and
  • Change management certification or designation desired.

Skills and Behavioral Competencies

  • Strong verbal communication skills;
  • Strong written communication skills;
  • Team player;
  • Building partnerships;
  • Coaching; and
  • Continuous improvement orientation.

Benefits

Benefits

  • Death Benefit
  • Dread Disease cover
  • Disability cover
  • Development and training
  • Funeral Benefit
  • Pension fund contribution
  • Employee Wellness program

A solid understanding of how people go through a change and the change process; Experience and knowledge of change management principles, methodologies and tools; Ability to clearly articulate messages to a variety of audiences; Ability to establish and maintain strong relationships; Ability to influence others and move toward a common vision or goal; Flexible and adaptable; able to work in ambiguous situations; Resilient and tenacious with a propensity to persevere; Forward-looking with a holistic approach; Organized with a natural inclination for planning strategy and tactics; Problem solving and root cause identification skills; Able to work effectively at all levels in an organization; Must be a team player and able to work collaboratively with and through others; Acute business acumen and understanding of organizational issues and challenges; Familiarity with project management approaches, tools and phases of the project lifecycle; Experience with large-scale organizational change efforts; and Change management certification or designation desired.

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