IT Change Management Specialist
8 hours ago
We are seeking a highly skilled IT Change Management Specialist to join our team at DLK Group PTY Ltd. The ideal candidate will have a strong background in ITIL processes and change management, with a National Diploma or Degree in Information Technology or a related field.
Key Responsibilities:- Oversee the entire change management process, ensuring that changes to IT systems are implemented efficiently with minimal disruption to business operations.
- Apply ITIL best practices to manage and optimize change management processes, including change initiation, assessment, approval, implementation, and review.
- Liaise with various stakeholders, including IT teams, business units, and vendors, to ensure alignment and coordination of change activities.
- Maintain comprehensive documentation of change management processes, including change requests, impact assessments, and implementation plans.
- Generate regular reports on change management metrics and performance.
- Identify potential risks associated with changes and develop mitigation strategies to minimize negative impacts.
- Evaluate and enhance change management processes and procedures to drive continuous improvement and efficiency.
- National Diploma or Degree in Information Technology or a related field.
- ITIL Foundation Certification and ITIL Practitioner Level Certification.
- Minimum of 3 years of relevant experience in IT Change Management, including practical implementation of ITIL processes.
- Strong understanding of ITIL processes, excellent communication and interpersonal skills, and the ability to manage multiple change initiatives simultaneously.
- Problem-Solving: Strong analytical and problem-solving skills to address complex change management issues.
- Leadership: Ability to lead and mentor junior staff and work collaboratively within cross-functional teams.
- Adaptability: Flexible and adaptable to changing priorities and new challenges in a dynamic IT environment.
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IT Change Management Specialist
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