IT Change Management Specialist
6 days ago
We are seeking a highly skilled IT Change Management Specialist to join our team at DLK Group (PTY) Ltd. The ideal candidate will have a strong background in ITIL processes and change management, with a National Diploma or Degree in Information Technology or a related field.
Key Responsibilities:- Change Management: Oversee the entire change management process, ensuring that changes to IT systems are implemented efficiently with minimal disruption to business operations.
- ITIL Process Implementation: Apply ITIL best practices to manage and optimize change management processes, including change initiation, assessment, approval, implementation, and review.
- Stakeholder Communication: Liaise with various stakeholders, including IT teams, business units, and vendors, to ensure alignment and coordination of change activities.
- Documentation and Reporting: Maintain comprehensive documentation of change management processes, including change requests, impact assessments, and implementation plans. Generate regular reports on change management metrics and performance.
- Risk Management: Identify potential risks associated with changes and develop mitigation strategies to minimize negative impacts.
- Continuous Improvement: Evaluate and enhance change management processes and procedures to drive continuous improvement and efficiency.
- Training and Support: Provide training and support to staff on change management practices and ITIL processes.
- Qualifications and Experience: National Diploma or Degree in Information Technology or a related field. ITIL Foundation Certification and ITIL Practitioner Level Certification. Minimum of 3 years of relevant experience in IT Change Management, including practical implementation of ITIL processes. A total of 8 years of hands-on experience in IT Change Management is required.
- Skills: Strong understanding of ITIL processes, excellent communication and interpersonal skills, and the ability to manage multiple change initiatives simultaneously. Problem-Solving: Strong analytical and problem-solving skills to address complex change management issues. Leadership: Ability to lead and mentor junior staff and work collaboratively within cross-functional teams. Adaptability: Flexible and adaptable to changing priorities and new challenges in a dynamic IT environment.
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