Customer Service Export

Found in: Talent ZA 2A C2 - 3 weeks ago


Johannesburg, South Africa SAC Recruitment Full time
Responsible for arranging shipments , preparing and confirming order approval , handling pricing information , and releasing invoices for the company.

  • Processing Export inquiries, Quotations , Orders in accordance with SAP and export procedures accurately & quickly.
  • Liaise & provide service excellence to international customers.
  • Ensuring administration is conducted in accordance with export procedures & relevant legislation
  • Liasing between internal & external customers to ensure adequate service is provided & timeosly.
  • Maintain export process intergrity by proactively monitoring capacity and constraints .
  • Maintain export process integrity by proactively monitoring capacity and constraints.
  • Ensure complete control and storage of documentation .
  • Address all customer complaints .
  • Ensure delivery deadlines communicated to customers are met by liasing with relevant service providers.
  • Monitor unpaid accounts to eliminate trading at risk and ensure credit management processes are followed.
  • Qualifications
    Grade 12 & Relevant tertiary qualification in exports sales or commercial will be an advantage.

  • Excellent understanding of Export Policies
  • Accounting knowledge
  • Knowledge of Relevant Export Legislation
  • Working knowledge of the glass industry
Skills
Export Process management
Thrive under pressure
Excellent attention to detail
Systomatic & organized approach to solving problems

Experience

Minimum of 3 years Customer services experience in an export environment is ESSENTIAL .
Essential knowledge of the export process including export documentation, letters of credit , foreign exchange & related banking, related accounting , marine insurance and insurers , forwarding agents and international banking regulations & procedures.
Manufacturing Environment Knowledge.

Working hours : Monday - Friday , 08h:00 am - 16h:30 PM
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