Reservations Agent

2 months ago


Durban, South Africa Hotelexpress Full time

We are seeking a motivated, Detail oriented individual to join our company as a Reservations Agent.You will be required to service customer accommodation request in a timeous and professional manner. The role operates during business hours Monday- Saturday and is based in DurbanOur ideal candidate has impeccable phone and Email manners. Strong communication and customer service Skills and keen attention to detail.Duties and ResponsibilitiesRespond to email and phone call request for hotel accommodation with customersInteract with various hotel suppliers on booking request and confirmationsWork on company system and supplier websites to procure accommodationEnsure customers’ needs are exceeded on every requestCompiling operational reportsQualificationMin qualification post grade 12 DiplomaExcellent phone etiquette and written and verbal communication skills.Computer skills needed : MS office applications – CRM experienceAttention to detail and ability to deliver customer request timeouslyHighly proficient in English and at least one other languageMin 2 years’ experience handling reservations [central reservations desk experience is a plus]


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