Reservations & Gc&e Agent

7 months ago

Durban, South Africa Hilton Full time

A Reservations & GC&E Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

**What will I be doing?**

As a Reservation & GC&E Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation & GC&E Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

- Convert, quickly, inquiries into contracted business
- Respond, positively, to sales inquiries to develop future sales leads
- Identify sales leads, as appropriate
- Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
- Provide prompt and efficient service while maintaining the hotels brand standards
- Receive groups & events and keep up to date the hotel event output
- Draw up contracts for groups & events
- Insert rooming list in the system, update payment instructions and enter important information relevant to the group
- Negotiate budgets with customers
- Develop events Work Orders in the system with all relevant information
- Conduct instructional groups with all relevant information to the group (number of able, category, price, form of payment, contact the company, special notes, etc. )
- Perform monthly report groups and update closing information groups
- Interact permanently with the Account Managers, Sales Coordinators, Reservations, Front Office, Department Parties, Food & Beverage, Kitchen
- Act directly with the guest or client during the stay of groups 7 events
- Participate in special activities such as secretaries of cocktails, welcome tour groups, etc.
- Ensure that all client requests are answered efficiently and with agility

**What are we looking for?**

A Reservations & GC&E Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

- A passion for delivering great customer service
- A highly professional telephone manner and excellent communication skills
- Outstanding administration and organizational skills
- Intermediate computer proficiency

**It would be advantageous in this position for you to demonstrate the following capabilities and distinctions**:

- Previous experience in a Reservations environment
- Tertiary qualifications, or other collegiate-level degree

**What will it be like to work for Hilton?**

As South Africa's first Hilton Garden Inn, this internationally acclaimed hotel is ideally located within the business hub of the bespoke, mixed-use Umhlanga Arch Development only 20 minutes from King Shaka International Airport. Attracting both local and international travelers that can enjoy sub-tropical weather, incredible Blue Flag beaches, heritage and history, infinite nature and activities.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Reservations Agent

    20 hours ago

    Durban, South Africa Hilton Full time

    Reservations Agent A Reservations Agent within Hilton Garden Inn Umhlanga Arch, you will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for...

  • Reservations Agent

    7 months ago

    Durban, South Africa Hilton Full time

    Reservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...

  • Reservations Agent

    7 months ago

    Durban, South Africa Hilton Full time

    A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...

  • Reservations Agent

    2 months ago

    Durban, South Africa Hotelstay PTY LTD Full time

    **Reservations Agent** **Job description** **Reservations Agent** We are seeking a motivated, Detail oriented individual to join our company as a Reservations Agent. You will be required to service customer accommodation request in a timeous and professional manner. The role operates during business hours Monday - Saturday and is based in...

  • Reservations Agent

    1 week ago

    Durban, South Africa Uniciti Management Pty Ltd Full time

    Hotel Reservation Agent Required in Durban CBD Must Have - Sales / Hospitality Experience Sales Commision will be Provided **Salary**: R5,000.00 - R8,000.00 per month

  • Reservations Agent

    2 months ago

    Durban, South Africa Hotelexpress Full time

    We are seeking a motivated, Detail oriented individual to join our company as a Reservations Agent. You will be required to service customer accommodation request in a timeous and professional manner. The role operates during business hours Monday- Saturday and is based in Durban Our ideal candidate has impeccable phone and Email manners. Strong...

  • Reservations Agent

    7 months ago

    Durban, South Africa Esteem Recruitment Full time

    Our Client currently seeks experienced reservations agent for there car rental company to be based at head office Durban **Responsibility** - Assisting clients with planning and making reservations. - Process payments and send reservation confirmation to the clients. - Providing excellent customer services and customer satisfaction. - Carry out any other...

  • Reservations Support Agent

    3 weeks ago

    Durban, KwaZulu-Natal, South Africa Hotelexpress Full time

    We are looking for a Reservations Support Agent to join our Hotelexpress team. This role involves providing exceptional customer service and ensuring that customer requests are met in a timely and professional manner.About the JobKey responsibilities include:Responding to customer inquiries and requests for hotel accommodationsCollaborating with hotel...

  • Reservations Agent

    2 months ago

    Durban, South Africa Hotelexpress Full time

    We are seeking a motivated, Detail oriented individual to join our company as a Reservations Agent.You will be required to service customer accommodation request in a timeous and professional manner. The role operates during business hours Monday- Saturday and is based in DurbanOur ideal candidate has impeccable phone and Email manners. Strong communication...

  • Reservation Manager

    7 months ago

    Durban, South Africa Yoda Labour hire Full time

    **Reservation / Front Office Manager - Salary R15000 Plus per month** **Minimum 5 years** prior hotel Reservations Managerial experience Diploma / Degree compulsory in Marketing / Tourism Must have **Opera Experience (Compulsory)** Experience to Manage staff. Must be Fluent in **English (Speak/Read/Write)** Ability to provide and interpret a variety of...

  • Reservations

    7 months ago

    Durban, South Africa Marriott International, Inc Full time

    **Job Number** 24034122 **Job Category** Reservations **Location** Protea Hotel Durban Umhlanga, Protea Mall Corner Lighthouse and Chartwell Drive, Durban, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and...

  • Clerk-reservations sa

    6 months ago

    Durban, South Africa Marriott International, Inc Full time

    **Nº do Cargo** 24062560 **Categoria de emprego** Reservations **Local** Protea Hotel Karridene Beach, Old South Coast Road, Durban, South Africa, South Africa VER NO MAPA **Horário** Full-Time **Localização remota?** N **Remanejamento?** N **Tipo de cargo** Non-Management - A Marriott International é uma empresa que oferece oportunidades iguais...

  • Catering Manager

    2 weeks ago

    Durban, South Africa Tsebo Group Full time

    **About Us**: We are currently looking for a Catering Manager to be responsible for monitoring the quality of the food, service and making sure that the unit perform well. As the leading integrated facilities solutions provider in Africa and the Middle East, operating in over 28 countries, with over 40 000 employees, the Tsebo Solutions Group enables...

  • Catering Manager

    2 weeks ago

    Durban, South Africa Tsebo Group Full time

    **About Us**: We are currently looking for a Catering Manager to be responsible for monitoring the quality of the food, service and making sure that the unit perform well. As the leading integrated facilities solutions provider in Africa and the Middle East, operating in over 28 countries, with over 40 000 employees, the Tsebo Solutions Group enables...

  • Catering Manager

    7 months ago

    Durban, South Africa Tsebo Group Full time

    **About Us**: We are currently looking for a Catering Manager to be responsible for monitoring the quality of the food, service and making sure that the unit perform well. As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality,...

  • Clerk-reservations sa

    7 months ago

    Durban, South Africa Marriott International, Inc Full time

    **N. Posizione** 24062560 **Categoria la Posizione** Reservations **Sede** Protea Hotel Karridene Beach, Old South Coast Road, Durban, South Africa, South Africa VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management - Marriott International applica una politica di pari...

  • Clerk-reservations sa

    7 days ago

    Durban, South Africa Marriott International, Inc Full time

    **Job Number** 22161425 **Job Category** Reservations **Location** Protea Hotel Fire & Ice! Durban Umhlanga Ridge, 14 Palm Boulevard, Durban, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received...

  • Clerk-reservations sa

    7 months ago

    Durban, South Africa Marriott International, Inc Full time

    **Job Number** 24099784 **Job Category** Reservations **Location** Protea Hotel Fire & Ice! Durban Umhlanga Ridge, 14 Palm Boulevard, Durban, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received...

  • Clerk-reservations sa

    7 months ago

    Durban, South Africa Marriott International, Inc Full time

    **Job Number** 24062560 **Job Category** Reservations **Location** Protea Hotel Karridene Beach, Old South Coast Road, Durban, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax,...

  • Clerk-reservations sa

    2 months ago

    Durban, South Africa Marriott International, Inc Full time

    **Additional Information** **Job Number**24200105 **Job Category**Reservations **Location**Protea Hotel Fire & Ice! Durban Umhlanga Ridge, 14 Palm Boulevard, Umhlanga Ridge, Durban, South Africa, South Africa, 4320 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations...