Team Leader: Call Centre

4 weeks ago


Johannesburg, South Africa Ergasia Placements Full time
Responsibilities:
  • Lead and manage a team of debt collectors to achieve monthly targets and uphold high recovery rates.
  • Oversee daily operations, ensuring adherence to compliance standards and internal policies.
  • Handle escalated debtor queries and complaints, providing fair and effective resolutions.
  • Monitor and report on team performance, providing accurate data to management and identifying areas for improvement.
  • Implement disciplinary measures and performance improvement plans as needed to maintain a productive work environment.
Requirements:
  • Education: Minimum Matric; a tertiary qualification in Credit, Risk, or Business Management is advantageous.
  • Experience: Minimum 2 years in a supervisory role within a debt collection environment.
  • Skills:
    • Solid understanding of debt collection processes and regulations.
    • Proficiency in MS Office, particularly Excel.
    • Strong leadership skills with the ability to coach and inspire team members.
    • Effective decision-making, organisational, and problem-solving abilities.
Attributes:
  • Self-motivated, goal-driven, and able to handle high-pressure situations.
  • Strong communication skills, both verbal and written.
  • Team-oriented with a positive attitude and a commitment to achieving results.


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