Travel Agent Call Centre Consultant

2 weeks ago

Pretoria, Gauteng, South Africa Finding Personnel (Pty) Ltd Full time
JOB TITLE: Travel Agent Call Centre Consultant
AREA: Southdowns, Centurion
INDUSTRY: Travel and Leisure
Salary / CTC: R 15 000 highly negotiable (depending on current earnings, qualifications and experience)
Report to: Director
Type: Permanent

Key Responsibilities:

Customer Service & Sales:
  • Handle inbound and outbound calls, emails, and chats related to travel inquiries and bookings.
  • Provide professional and courteous assistance to customers regarding travel options, pricing, and availability.
  • Offer expert advice on travel destinations, visa requirements, and travel insurance.
  • Convert inquiries into confirmed bookings by effectively promoting services and special offers.
  • Ensure a smooth booking process, including reservations, ticketing, and itinerary planning.

Booking & Administration:
  • Use booking systems (e.g., Galileo, Amadeus, Sabre) to process flights, hotels, and other travel services.
  • Issue and reissue tickets, manage cancellations, amendments, and refunds as per airline policies.
  • Keep accurate records of bookings, payments, and customer details in the system.
  • Follow up with customers regarding changes, confirmations, or any travel-related concerns.

Problem-Solving & Compliance:
  • Assist customers with travel disruptions, cancellations, or emergency rebookings.
  • Stay updated on airline regulations, visa policies, and travel requirements.
  • Ensure compliance with company policies, airline regulations, and customer service standards.

Team Collaboration & Performance:
  • Work closely with team members to achieve sales targets and maintain service levels.
  • Participate in training sessions to stay updated on industry trends and new travel products.
  • Maintain a high level of professionalism and efficiency in handling customer queries.

Requirements & Qualifications:

Education & Experience:
  • Matric (Grade 12) or equivalent qualification.
  • A tertiary qualification in Travel & Tourism (preferred).
  • 13 years of experience in a travel agency, call centre, or customer service role.
  • Experience with GDS systems (e.g., Galileo, Amadeus, Sabre) is a strong advantage.

Skills & Competencies:
  • Strong customer service and sales skills.
  • Excellent verbal and written communication skills.
  • Ability to multitask in a fast-paced environment.
  • Attention to detail and accuracy in booking processes.
  • Problem-solving skills and ability to handle difficult situations.
  • Computer literacy and proficiency in Microsoft Office.

Additional Requirements:
  • Willingness to work flexible shifts, including weekends and public holidays.
  • Passion for travel and knowledge of global destinations.

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