Customer Experience Specialist: Automotive

5 months ago

Johannesburg, South Africa Asource Recruitment Full time

To be successful in this role, the ideal candidate is to be mainly responsible for the customer operations department, responsible for building customer operation and customer loyalty programmes for the Brand. He/she will need a creative skillset which enables them to brainstorm new initiatives.

Ultimately, the candidate will ensure that their area of responsibility meets and exceeds the expectations of our business objectives and contributes to the companys success in the long run.

Responsibilities:

Development and management of a customer loyalty programme for the brand and create lifetime value through the programme.

Evaluate the performance of the programmes and investigate opportunities to recommend promotions and strategies that drive member engagement (e.g., ROI, new member acquisition and activation goals).

Planning and execution of customer events. Support with project and event executions for the Brand.

The organisation's completion of both online and offline customer activities

Set up a scoring system for customers to recommend potential customers to purchase cars.

Manage all day-to-day activities associated with the overall success and growth of assigned loyalty programmes and customer events.

Completion of dealer instruction manuals.

Recruitment of new customers and brand ambassadors for the brand

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, and actions taken in collaboration with the customer care department.

Track and compile regular user analysis data based on sales information (customer portrait analysis, customer demand analysis)

Dealer customer operation support (activity guidebook, execution guide)

Develop long-term customer operation strategy output and adjustment, coordinate with Brand and aftersales department. Support in marketing strategy by providing ideas based on customer analysis.

Requirements:

  • Bachelor's degree
  • 2 - 5 years' experience in marketing / brand coordination

Skills:

  • Excellent written and verbal communication skills.
  • Ability to manage multiple priorities.
  • Presentation skills and MS Office suite skillset.

  • Customer Experience Specialist

    5 months ago

    Johannesburg, South Africa GAP Consulting Full time

    Gauteng, JHB - Northern Suburbs - Automotive Manufacturers (OEM) & Importers - Market Related | Negotiable - Job ref: OEM000085/LvdW - Vacancy type: Permanent SHIFTINTOHIGHCAREER by joining an Automotive Manufacturer that seeks the expertise of a Customer Experience Specialist **Minimum Requirements**: - Minimum of 5 to 10 years’ experience in a...

  • Customer Experience Specialist: Automotive

    2 months ago

    Johannesburg, Gauteng, South Africa Asource Recruitment Full time

    Job Summary:We are seeking a highly skilled and experienced Automotive Customer Experience Specialist to join our team at Asource Recruitment. The ideal candidate will be responsible for building and managing customer operations and loyalty programs for our automotive brand.Key Responsibilities:Customer Loyalty Program Development: Develop and manage a...

  • Customer Experience Specialist: Automotive

    3 weeks ago

    Johannesburg, Gauteng, South Africa Asource Recruitment Full time

    As a key member of our team at Asource Recruitment, we are seeking a highly skilled CUSTOMER EXPERIENCE SPECIALIST: AUTOMOTIVE to join our team. This role is responsible for building and maintaining strong relationships with our customers, ensuring their needs are met and exceeded.The ideal candidate will have a creative skillset, enabling them to brainstorm...

  • Customer Experience Specialist

    1 month ago

    Johannesburg, South Africa Jobted ZA C2 Full time

    Minimum Requirements: - Minimum of 5 to 10 years’ experience in a Customer Experience Specialist capacity at Automotive OEM Level - Tertiary Qualification in Marketing | Branding or similar - Strong working knowledge in Automotive OEM Customer Experience, Loyalty Programme and Event disciplines - Participation in OEM Product positioning, Creative and...

  • Customer Experience Specialist

    2 months ago

    Johannesburg, South Africa Gap Consulting Full time

    Minimum Requirements:Minimum of 5 to 10 years’ experience in a Customer Experience Specialist capacity at Automotive OEM LevelTertiary Qualification in Marketing | Branding or similar Strong working knowledge in Automotive OEM Customer Experience, Loyalty Programme and Event disciplinesParticipation in OEM Product positioning, Creative and...

  • Customer Experience Specialist

    2 months ago

    Johannesburg, South Africa Gap Consulting Full time

    Minimum Requirements: Minimum of 5 to 10 years’ experience in a Customer Experience Specialist capacity at Automotive OEM Level Tertiary Qualification in Marketing | Branding or similar  Strong working knowledge in Automotive OEM Customer Experience, Loyalty Programme and Event disciplines Participation in OEM Product positioning, Creative and...

  • Customer Experience Expert

    1 month ago

    Johannesburg, Gauteng, South Africa Gap Consulting Full time

    Customer Experience SpecialistWe are seeking a highly experienced Customer Experience Specialist to join our team at Gap Consulting. The ideal candidate will have a strong background in Automotive OEM Customer Experience, Loyalty Programme, and Event disciplines.Key Responsibilities:Develop and implement customer experience strategies to drive loyalty and...

  • Automotive Customer Experience Lead

    2 weeks ago

    Johannesburg, Gauteng, South Africa Gap Consulting Full time

    Automotive Customer Experience LeadWe are seeking a highly experienced Automotive Customer Experience Lead to join our team at Gap Consulting. The ideal candidate will have a strong background in customer experience management, with a proven track record of success in the automotive industry.Key Responsibilities:Develop and implement customer experience...

  • Customer Experience Manager

    2 months ago

    Johannesburg, Gauteng, South Africa Gap Consulting Full time

    Customer Experience SpecialistWe are seeking a highly experienced Customer Experience Specialist to join our team at Gap Consulting. The ideal candidate will have a strong background in customer experience, loyalty programs, and event disciplines within the automotive OEM industry.Key Responsibilities:Develop and implement customer experience strategies to...

  • Customer Experience Manager: Automotive

    1 month ago

    Johannesburg, Gauteng, South Africa Asource Recruitment Full time

    Customer Experience Specialist: AutomotiveTo succeed in this role, the ideal candidate will be primarily responsible for the customer operations department, overseeing the development and implementation of customer operation and customer loyalty programs for the Brand. They will need to possess a creative skillset to brainstorm new initiatives and drive...

  • Customer Experience Strategist

    4 weeks ago

    Johannesburg, Gauteng, South Africa Gap Consulting Full time

    Key Responsibilities:As a seasoned Customer Experience Specialist, you will be responsible for leading the development and implementation of customer experience strategies across various automotive OEMs. Your expertise in customer experience, loyalty programs, and event disciplines will be crucial in driving business growth and customer...

  • Customer Experience Manager Automotive Industry

    2 weeks ago

    Johannesburg, Gauteng, South Africa Asource Recruitment Full time

    Customer Experience Specialist: AutomotiveAt Asource Recruitment, we are seeking a highly skilled Customer Experience Specialist to join our team in the Automotive industry. The ideal candidate will be responsible for building customer operation and customer loyalty programmes for the Brand.The Candidate will need a Creative Skillset which enables them to...

  • Oem Customer Experience Specialist

    5 months ago

    Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 70925 **Job Type** - Permanent **Job Title** - (D8987) OEM Customer Experience Specialist (Passen **Computer Skills** - MS Office **Industry** - Automotive **City** - Johannesburg (Incl. Northern Suburbs) **Province** - Gauteng - An up and coming, fast growing automotive OEM requires an experienced Passenger Vehicle Customer Experience...

  • Automotive Customer Solutions Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Gap Consulting Full time

    About the Role:We are seeking a highly experienced Automotive Customer Solutions Consultant to join our team at Gap Consulting.Key Responsibilities:Minimum of 5 to 10 years' experience in a Customer Experience Specialist capacity at Automotive OEM LevelTertiary Qualification in Marketing | Branding or similarStrong working knowledge in Automotive OEM...

  • Automotive Technical Specialist

    4 weeks ago

    Johannesburg, Gauteng, South Africa Energy at Work Projects Full time

    Drive Innovation in the Motor IndustryWe're seeking a skilled Automotive Technical Specialist to join our team at Energy at Work Projects. As a key member of our team, you'll play a crucial role in ensuring technical excellence in the world of automobiles.About the Role:As an Automotive Technical Specialist, you'll be responsible for evaluating and...

  • Technical Automotive Specialist

    1 hour ago

    Johannesburg, Gauteng, South Africa Gap Consulting Full time

    Gap Consulting: A Premier Employer in the Automotive IndustryA reputable company within the automotive sector, Gap Consulting offers a fulfilling career path for experienced Service Advisors. We are seeking a highly skilled and qualified Technical Automotive Specialist to join our team.Salary StructureThe Basic Salary ranges from R14,000 to R16,000 per...

  • Automotive Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Oxyon People Solutions Full time

    Job SummaryOxyon People Solutions is seeking a skilled Automotive Specialist to join our team.Key Responsibilities:Conduct comprehensive vehicle diagnostics using diagnostic tools and equipment.Perform efficient and precise repairs and maintenance on various vehicle components.Identify and recommend appropriate replacement parts, ensuring they meet quality...

  • Automotive Product Development Specialist

    3 weeks ago

    Johannesburg, Gauteng, South Africa Placement Dynamics Full time

    Job Title: Automotive Product Development SpecialistJob Summary: Placement Dynamics is seeking a highly skilled Automotive Product Development Specialist to join our team. As a key member of our product development team, you will be responsible for managing our automotive aftermarket product lines, from development and introduction to maintenance and...

  • Automotive Industry Product Specialist

    3 weeks ago

    Selby Johannesburg, South Africa SPILASTYLE CC Full time

    Job Title: Automotive Industry Product SpecialistJob Summary:We are seeking a highly skilled Automotive Industry Product Specialist to join our team at SPILASTYLE CC. As a Product Specialist, you will play a pivotal role in managing our automotive aftermarket product lines, from development and introduction to maintenance and retirement.Key...

  • Automotive Procurement Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Company People Motor Industry Recruitment Specialists Full time

    Company People Motor Industry Recruitment Specialists seeks an experienced Automotive Procurement Specialist to lead used vehicle acquisitions and maximize purchasing efficiency.The ideal candidate will have a minimum of 3 years of experience in used vehicle valuations and the ability to adapt to changing market conditions.Primary responsibilities include...