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Service Sales Engineer

4 weeks ago

City of Johannesburg Metropolitan Municipality, South Africa Ann Swann Personnel Full time
Duties And Responsibilities
  • To prepare Part, Service and Repair quotations for Customers.
  • To ensure that the sales targets, GP and Market contribution for both service operations and part sales are met within the area of responsibility.
  • To continuously drive customer satisfaction by facilitating prompt and efficient service.
  • Maintain and increase customer share by conducting regular customer visits in your area of responsibility.
  • Prepare monthly reports of activities and statistics of quotations vs. orders received (SAP Cloud).
  • Monitor and reporting of all competitor and pirate activity in the area and at key customers.
  • Stay current with technical and product training to ensure up-to-date knowledge and expertise.
  • Analyse and report on competitors pricing structures and any changes.
  • Involvement of tenders, quotations and proposals.
  • Support the collection process for overdue accounts from sales.
  • Monthly/quarterly structure quality meetings with key clients.
  • Perform any functions or duties as required in accordance with "The Way We Do Things" guidelines.
  • Enhance the companys image by actively promoting our services, spare parts, and sales offerings.
  • Collaborate with the marketing team on service proposals and contribute to monthly sales meeting reports.
Job Requirements
  • Minimum of 3 years experience in retail and after-sales business.
  • Proven ability to cultivate and enhance customer relationships.
  • Strong planning and organisational abilities.
  • Capability to turn quotations into successful sales.
  • Suitable tertiary qualification - N6 and or Sales and Marketing qualification.
  • Valid drivers license.
  • Valid passport.
  • Demonstrates confidence and excels in collaborative team environments.
  • Computer literate (majority of work relates to AC SAP systems) and cloud.
  • Strong time management and organisational skills.
  • Exceptional interpersonal and communication abilities.
  • Highly self-motivated with a proven ability to work independently.