Senior Call Centre Manager
6 months ago
Senior Call Centre Manager Elandsfontein, Gauteng R65 000 to R69 000 CTC
We are seeking a Call Centre Manager to lead our high-performance team of Customer Liaison Officers (CLOs). This role focuses on delivering exceptional inbound and outbound CRM support to internal and external stakeholders. Key responsibilities include monitoring daily operations, coaching team members, and ensuring adherence to service and productivity targets.
Qualifications and experience:
Degree or diploma in Business Management or a related field,
5 years of management experience in a call centre environment.
Proficiency in MS Office Suite and CRM platforms (Salesforce preferred).
Familiarity with SAP ERP Systems and BI Platforms.
Strong problem-solving and analytical skills.
Excellent communication abilities, both written and verbal.
Proven ability to build and maintain relationships.
Key Responsibilities:
Manage and develop a team of CLOs, ensuring performance standards are met.
Monitor KPIs in real-time and provide coaching as necessary.
Conduct performance reviews and set objectives aligned with business goals.
Drive continuous improvement initiatives within the team.
Ensure compliance with HR regulations and maintain accurate records.
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Senior Call Centre Manager
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Germiston, Gauteng, South Africa West Coast Personnel Full timeWe are seeking a Senior Call Centre Manager to lead our high-performance team of Customer Liaison Officers (CLOs). This role focuses on delivering exceptional inbound and outbound CRM support to internal and external stakeholders. Key responsibilities include monitoring daily operations, coaching team members, and ensuring adherence to service and...
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Call Centre Manager
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Non-Motor Call Centre Claims Administrator
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Germiston, South Africa Hlabahlosile Full timeAUTOMOTIVE AND TYRE INDUSTRYMatric / Senior CertificateSales & Service Centre experience of 12 months advantageousTyre Industry experience of 12 months advantageousRetail experience of 6 months advantageousSalesforce experience advantageousSage Evolution experience advantageousIntermediate Microsoft Office skills
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Germiston, South Africa Jobted ZA C2 Full timeAUTOMOTIVE AND TYRE INDUSTRY Matric / Senior Certificate Sales & Service Centre experience of 12 months advantageous Tyre Industry experience of 12 months advantageous Retail experience of 6 months advantageous Salesforce experience advantageous Sage Evolution experience advantageous Intermediate Microsoft Office skills
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