Senior Call Centre Manager
2 weeks ago
We are seeking a Senior Call Centre Manager to lead our high-performance team of Customer Liaison Officers (CLOs). This role focuses on delivering exceptional inbound and outbound CRM support to internal and external stakeholders. Key responsibilities include monitoring daily operations, coaching team members, and ensuring adherence to service and productivity targets.
Key Responsibilities:
- Manage and develop a team of CLOs, ensuring performance standards are met.
- Monitor KPIs in real-time and provide coaching as necessary.
- Conduct performance reviews and set objectives aligned with business goals.
- Drive continuous improvement initiatives within the team.
- Ensure compliance with HR regulations and maintain accurate records.
Qualifications and experience:
- Degree or diploma in Business Management or a related field,
- 5 years of management experience in a call centre environment.
- Proficiency in MS Office Suite and CRM platforms (Salesforce preferred).
- Familiarity with SAP ERP Systems and BI Platforms.
- Strong problem-solving and analytical skills.
- Excellent communication abilities, both written and verbal.
- Proven ability to build and maintain relationships.
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Senior Call Centre Manager
4 weeks ago
Germiston, Gauteng, South Africa West Coast Personnel Full timeSenior Call Centre ManagerWe are seeking a highly skilled and experienced Call Centre Manager to lead our high-performance team of Customer Liaison Officers (CLOs). This role focuses on delivering exceptional inbound and outbound CRM support to internal and external stakeholders.Key Responsibilities:Manage and develop a team of CLOs, ensuring performance...
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Senior Operations Manager
3 weeks ago
Germiston, Gauteng, South Africa Bridge Personnel cc Full timeKey Responsibilities:We are seeking a highly skilled Senior Operations Manager to join our team at Bridge Personnel cc. The successful candidate will be responsible for handling all incoming calls, preparing proposals and presentations, and assisting with management reports.Key Skills:Excellent communication and interpersonal skillsAbility to work in a...
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Senior Fitness Manager
2 weeks ago
Germiston, Gauteng, South Africa HR Genie Full timeJob Summary:The Senior Fitness Manager is responsible for overseeing the fitness department, ensuring that members receive an exceptional experience. This role requires a professional demeanor and a commitment to delivering high-quality service at all times.Key Responsibilities:Conduct group fitness classesPerform reception duties, including answering phone...
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Customer Service Representative
2 weeks ago
Germiston, Gauteng, South Africa Merchants Full timeRole Overview:As a Customer Service Representative at Merchants, you will be responsible for delivering exceptional customer experiences through a solution-based approach, tailored to the needs of individual customers.Key Responsibilities:Ensure all communication demonstrates a professional and friendly tone, maintaining faultless grammar and spelling...
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Customer Experience Manager
1 day ago
Germiston, Gauteng, South Africa West Coast Personnel Full timeJob DescriptionWe are seeking an experienced Customer Experience Manager to lead our high-performance team of Customer Liaison Officers (CLOs). As a key member of our West Coast Personnel team, you will be responsible for delivering exceptional inbound and outbound CRM support to internal and external stakeholders.About the Role:Manage and develop a team of...
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Senior Technical Service Administrator
4 weeks ago
Germiston, Gauteng, South Africa BSMG Investments Full timeJob Title: Senior Technical Service AdministratorThe Senior Technical Service Administrator will play a crucial role in ensuring the day-to-day requirements of our OEM and appointed ASPs are managed professionally and efficiently. This includes managing repair process flows, warranty claims, and compensation to ensure customer satisfaction and growth of the...
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Senior Production Manager
4 weeks ago
Germiston, Gauteng, South Africa Objective Personnel Full timeJob Title: Senior Production ManagerJob Summary:We are seeking a highly skilled Senior Production Manager to oversee all aspects of our production process. The ideal candidate will have a strong background in mechanical engineering, manufacturing, and industrial management, with a minimum of 5 years of experience in a production management role.Key...
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Senior Operations Manager
4 weeks ago
Germiston, Gauteng, South Africa Hlabahlosile Full timeJob Title: Senior Tracking SupervisorAbout the Role:We are seeking a highly skilled and experienced Senior Tracking Supervisor to join our team at Hlabahlosile. As a key member of our operations team, you will be responsible for ensuring the safe and efficient tracking of vehicles and cargo in the automotive trucking industry.Key Responsibilities:Track...
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Customer Service Representative
4 weeks ago
Germiston, Gauteng, South Africa Merchants Full timeDeliver Exceptional Customer ServiceAt Merchants, we're committed to creating meaningful and sustainable futures for our people. As a Call Centre Agent, you'll be a key part of our team, delivering exceptional customer service and ensuring our customers have a positive experience.Key Responsibilities:Provide solutions-based support to customers, addressing...
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Senior Technical Service Administrator
4 weeks ago
Germiston, Gauteng, South Africa BSMG Investments Full timeJob Title: Senior Technical Service AdministratorThe primary objective of this role is to ensure that the OEM and appointed ASPs' day-to-day requirements are managed professionally, meeting the expected Service Level Agreements (SLAs). This involves overseeing the repair process flow, warranty claims compensation, and ensuring customer satisfaction, thereby...
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Senior Tracking Operations Manager
2 weeks ago
Germiston, Gauteng, South Africa Hlabahlosile Full timeHlabahlosile Job Description:Job Title: Senior Tracking SupervisorAt Hlabahlosile, we are seeking a skilled Senior Tracking Supervisor to join our team. The ideal candidate will have a strong background in transportation and logistics, with a focus on vehicle tracking and safety.Key Responsibilities:Track vehicles and cargo to ensure safe...
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Senior Operations Manager
1 day ago
Germiston, Gauteng, South Africa AJ Personnel Full timeJob Title: Senior Operations ManagerWe are seeking an experienced and results-driven Senior Operations Manager to join our team at AJ Personnel. The successful candidate will be responsible for overseeing the implementation of Quality Improvement (QI) initiatives within the Ekurhuleni District, ensuring alignment with project targets and improved health...
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Fitness Manager
4 weeks ago
Germiston, Gauteng, South Africa HR Genie Full timePurpose of the RoleThe Senior Fitness Professional is responsible for overseeing the daily operations of the fitness department, ensuring that members receive an exceptional fitness experience. This role requires a high level of professionalism, attention to detail, and the ability to work effectively in a team environment.Key ResponsibilitiesConduct group...
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Strategic Account Manager
4 weeks ago
Germiston, Gauteng, South Africa Boardroom Appointments Full timeKey Account Manager Role SummaryBoardroom Appointments seeks a highly skilled and experienced Key Account Manager to join our team. As a Key Account Manager, you will be responsible for establishing and maintaining strong relationships with our key clients, identifying and pursuing new business opportunities, and driving revenue growth.Key...
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Senior Web Developer
4 weeks ago
Germiston, Gauteng, South Africa Red Ember Recruitment (PTY) Ltd Full timeJob Title: Senior Web DeveloperRed Ember Recruitment is seeking a skilled Senior Web Developer to join our team. As a Senior Web Developer, you will be responsible for designing, developing, and maintaining our web applications, leveraging your expertise in both frontend and backend technologies. You will collaborate with cross-functional teams to implement...
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Senior Aviation Business Development Manager
2 weeks ago
Germiston, Gauteng, South Africa Charm Recruit Full timeCharm Recruit is seeking a talented individual to spearhead our business development efforts in South Africa, promoting our brand effectively and establishing our presence in the region.Key Responsibilities:• Develop and implement comprehensive business development strategies tailored to the South African market. Establish and nurture relationships with...
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Automotive Incident Manager
1 week ago
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Senior Payments Administrator
4 weeks ago
Germiston, Gauteng, South Africa SA Metal Group (Pty) Ltd Full timeJob Title: Senior Payments AdministratorJob Summary:The SA Metal Group (Pty) Ltd is seeking a highly skilled and detail-oriented Senior Payments Administrator to join their team. The successful candidate will provide supervisory, administrative, and office support to the Payments team situated at the Gauteng Head Office in Elandsfontein.Key...
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Senior Software Engineer
4 weeks ago
Germiston, Gauteng, South Africa PRR Recruitment Services Full timeWe are seeking a skilled Senior Software Engineer to join our team at PRR Recruitment Services.The ideal candidate will have a minimum of 3 years of experience in:Key Technologies:TypeScriptAngularWebservicesAPIs (REST and SOAP)Desirable Skills:C#PHPMS SQLRequirements:Familiarity with Microsoft Stack integrationOwn transportPlease submit your detailed CV...
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Senior Full Stack Developer
4 weeks ago
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