Senior Call Centre Manager
2 months ago
We are seeking a Senior Call Centre Manager to lead our high-performance team of Customer Liaison Officers (CLOs). This role focuses on delivering exceptional inbound and outbound CRM support to internal and external stakeholders. Key responsibilities include monitoring daily operations, coaching team members, and ensuring adherence to service and productivity targets.
Key Responsibilities:
- Manage and develop a team of CLOs, ensuring performance standards are met.
- Monitor KPIs in real-time and provide coaching as necessary.
- Conduct performance reviews and set objectives aligned with business goals.
- Drive continuous improvement initiatives within the team.
- Ensure compliance with HR regulations and maintain accurate records.
Qualifications and experience:
- Degree or diploma in Business Management or a related field,
- 5 years of management experience in a call centre environment.
- Proficiency in MS Office Suite and CRM platforms (Salesforce preferred).
- Familiarity with SAP ERP Systems and BI Platforms.
- Strong problem-solving and analytical skills.
- Excellent communication abilities, both written and verbal.
- Proven ability to build and maintain relationships.
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Senior Operations Manager
2 months ago
Germiston, Gauteng, South Africa Bridge Personnel cc Full timeKey Responsibilities:We are seeking a highly skilled Senior Operations Manager to join our team at Bridge Personnel cc. The successful candidate will be responsible for handling all incoming calls, preparing proposals and presentations, and assisting with management reports.Key Skills:Excellent communication and interpersonal skillsAbility to work in a...
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Tyre Industry Sales and Service Professional
4 weeks ago
Germiston, Gauteng, South Africa Hlabahlosile Full timeAbout UsHlabahlosile is a renowned organization in the automotive and tyre industry.Job OverviewWe are seeking a skilled Sales & Service Centre Intermediate Consultant (Call Center) to join our team.Job DescriptionThis role involves providing exceptional customer service, sales, and technical support to clients. The ideal candidate will have excellent...
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Senior Operations Coordinator
1 month ago
Germiston, Gauteng, South Africa Bridge Personnel cc Full timeJob Title: Senior Operations CoordinatorBridge Personnel cc is seeking a highly organized and detail-oriented Senior Operations Coordinator to join their team. This role will be responsible for ensuring the smooth operation of the office, handling all incoming calls, assisting with management reports, scheduling meetings, managing filing systems, and...
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Senior Fitness Manager
2 months ago
Germiston, Gauteng, South Africa HR Genie Full timeJob Summary:The Senior Fitness Manager is responsible for overseeing the fitness department, ensuring that members receive an exceptional experience. This role requires a professional demeanor and a commitment to delivering high-quality service at all times.Key Responsibilities:Conduct group fitness classesPerform reception duties, including answering phone...
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Customer Experience Manager
1 month ago
Germiston, Gauteng, South Africa West Coast Personnel Full timeJob DescriptionWe are seeking an experienced Customer Experience Manager to lead our high-performance team of Customer Liaison Officers (CLOs). As a key member of our West Coast Personnel team, you will be responsible for delivering exceptional inbound and outbound CRM support to internal and external stakeholders.About the Role:Manage and develop a team of...
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Customer Service Ambassador
4 weeks ago
Germiston, Gauteng, South Africa Merchants Full timeAt Merchants, we're passionate about delivering outstanding customer experiences. As a Customer Service Ambassador, you'll be the face of our brand, serving as the first point of contact for customers.We're seeking candidates who are committed to providing exceptional service in a caring and considerate manner. In this role, you'll have the opportunity to...
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Office Operations Manager
6 days ago
Germiston, Gauteng, South Africa Bridge Personnel cc Full timeAbout the RoleWe are looking for a highly skilled and experienced Office Manager to join our team at Bridge Personnel cc. As the first point of contact for clients and visitors, you will play a critical role in providing exceptional customer service and supporting the smooth operation of our office.The ideal candidate will have excellent communication and...
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Senior Operations Manager
3 days ago
Germiston, Gauteng, South Africa Charm Recruit Full timeJob Summary:We are looking for a highly skilled and experienced Senior Operations Manager to join our team in South Africa. The successful candidate will have a strong background in construction management, business administration, or a related field, with a minimum of 7-10 years of experience in business development or management roles.The ideal candidate...
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Senior Finance Manager
2 hours ago
Germiston, Gauteng, South Africa Benclo talent Full timeJob Description:We are seeking a Senior Finance Manager to join our team at Benclo talent. As a key member of our executive team, you will be responsible for managing the company's administrative and financial functions.Responsibilities:Manage debtors and creditors effectively.Work closely with the Managing Director and Sales Manager to ensure accurate...
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Senior SHEQ Compliance Manager
3 weeks ago
Germiston, Gauteng, South Africa Jean Fowlds Consultancy Full timeAbout the RoleThe Jean Fowlds Consultancy is seeking an experienced Senior SHEQ Compliance Manager to join their team in GERMISTON. This is a full-time position offering a competitive salary of R1,200,000 - R1,500,000 per annum.
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Executive Assistant
6 days ago
Germiston, Gauteng, South Africa Bridge Personnel cc Full timeJob DescriptionWe are seeking a highly organized and detail-oriented Office Manager to join our team at Bridge Personnel cc. The successful candidate will be responsible for handling all incoming calls, creating proposals and presentations, assisting with management reports, scheduling meetings, managing the filing system, overseeing staff, and ordering...
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Administrative Manager
6 days ago
Germiston, Gauteng, South Africa Bridge Personnel cc Full timeJob DescriptionThe successful candidate will be responsible for handling all incoming calls, assisting with management reports, scheduling meetings, managing the filing system, and welcoming guests.
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Senior Steel Industry Operations Manager
2 hours ago
Germiston, Gauteng, South Africa Rakkgalakane Full timeJob DescriptionRakkgalakane seeks a highly experienced Senior Steel Industry Operations Manager to lead our Quality Assurance and Compliance team.About UsWe are Rakkgalakane, a leading steel manufacturing company based in Germiston. We pride ourselves on delivering high-quality products and providing excellent customer service.Job SummaryThis is an exciting...
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Senior Steel Quality Manager
7 days ago
Germiston, Gauteng, South Africa Rakkgalakane Full timeRakkgalakane is a leading steel manufacturing company seeking a Senior Steel Quality Manager to join our team in Germiston. The estimated salary for this position is R1,200,000 - R1,800,000 per annum.About the RoleWe are looking for an experienced quality professional to develop, implement, and manage our organisation's Safety, Health Environment, and...
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Senior Sales Manager
4 weeks ago
Germiston, Gauteng, South Africa Chainlink Recruitment Full timeJob Title: Senior Sales Manager - Sub-Saharan AfricaLocation: Germiston, South AfricaAbout the Role:We are seeking a highly motivated and experienced Senior Sales Manager to lead our sales team in Sub-Saharan Africa. The successful candidate will be responsible for driving sales growth, expanding our customer base, and increasing revenue.Key...
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Germiston, Gauteng, South Africa Apply 4 it Full timeWe are seeking a highly skilled Senior Validation Manager to join our team at Apply 4 it. In this role, you will be responsible for leading the validation process for equipment, utilities, and processes in a pharmaceutical manufacturing environment.About the RoleThis is a challenging and rewarding position that requires a strong background in QA Validation,...
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Senior Engineering Project Manager
4 weeks ago
Germiston, Gauteng, South Africa Chart Industries Full timeJob DescriptionWe are seeking a highly experienced Senior Engineering Project Manager to join our team at Chart Industries. As a key member of our engineering department, you will be responsible for managing and selling spares-related projects from small-scale to complex and multidiscipline engineering projects.About the RoleBuild ongoing customer relations...
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Germiston, Gauteng, South Africa Isilumko Staffing (JHB) Full timeAbout the Job:Supply Chain Business Solutions ManagerJob Summary:We are seeking a Senior Supply Chain Business Solutions Manager to lead our supply chain operations in Africa. The successful candidate will have 5-8 years of experience in supply chain business solutions, with a proven track record of delivering results-driven strategies.The role involves...
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Senior Insurance Relationship Manager
4 weeks ago
Germiston, Gauteng, South Africa CFS Recruitment (Pty) Ltd Full timeJob OpportunityWe are seeking a skilled Senior Insurance Relationship Manager to join our team at CFS Recruitment (Pty) Ltd. This role is based in Bedfordview, with a permanent position available.About the CompanyCFS Recruitment (Pty) Ltd is a leading recruitment agency specializing in insurance and financial services.Job Description:The ideal candidate will...
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Sales Development Manager
1 month ago
Germiston, Gauteng, South Africa RMV Solutions Pty Ltd Full timeJob OpportunityWe are seeking a skilled Sales Development Manager to expand our short term insurance portfolio in South Africa. As a dynamic and growing company, RMV Solutions Pty Ltd is committed to innovation and excellence in the insurance industry.About the RoleThis exciting opportunity will involve establishing a new short-term insurance book through...