Debtors Manager
4 weeks ago
Duties:
- Collaborate with the relevant departments to address and rectify issues around debt collection.
- Prepare and present regular reports on debtor accounts, aged debt analysis, and collections progress to senior management.
- Supervise and support a team of debt collection specialists.
- Provide guidance, training, and motivation to ensure team targets and KPIs are met.
- Relationship management.
- Build and maintain strong relationships with clients, internal stakeholders, and external collection agencies.
- Collaborate with sales and customer service teams to address customer issues and facilitate timely payments.
- Assist with annual audits.
- Ensure that the credit and billing policies are developed for approval, communicated to operational divisions, and adhered to.
- Ensure uniformity in customer naming conventions and confirm the accuracy of beneficiary banking details.
- Develop and implement debt collection strategies to reduce outstanding debts and improve cash flow.
- Review and monitor debtor accounts to identify overdue invoices and delinquent accounts.
- Contact debtors via phone, email, and mail to negotiate payment plans and resolve outstanding issues.
- Maintain accurate records of debtor communications and payment arrangements.
- Ensure that correct billing occurs and that all discrepancies and irregularities are analysed and rectified.
- Handle the billing process.
- Investigate and resolve customer disputes related to billing or payment discrepancies.
Qualifications & Experience:
- Min post-Grade 12 qualification, ideally Diploma in Credit Management.
- Credit Management III preferred.
- 7 -10 years experience with 5 years managing a team.
- Shared Services experience.
- MS Excel - basic level.
- Attention to detail and accuracy in record-keeping.
- Strong problem-solving skills and the ability to work under pressure.
- Customer-oriented mindset with the ability to maintain positive client relationships.
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