Customer and Supplier FSQ Coordinator

Customer & Supplier FSQ CoordinatorOperationsThe purpose of the role is to provide support across the group to maintain and continuously improve the Customer Compliance and Supplier Quality Assurance Program. To collaborate with the Regional Quality/FS, R&D and Procurement teams to enforce the organisations SQA and Customer requirements. Represent the organization in conducting supplier audits while building professional relationships with customers, suppliers and other stakeholdersLine of reporting - National Quality & Food Safety ManagerKey Accountabilities and OutputsSupplier Quality AssuranceManage the SQA process for suppliers of ingredients, packaging, contract packed products, monitoring & measuring equipment, and external service providersManage and improve the National Supplier Database ensuring it is always up to dateDrive improvements through management of deviations for supplied materials and reduction thereofNew & Current Supplier Approvals - ensure that the relevant documentation in accordance with the supplier evaluation procedure is requested, verified, and approvedEnsure that high risk suppliers are audited on site in accordance with the established audit schedulesEnsure that Supplier audits have been tallied, findings have been closed out with corrective action and effectiveness of the corrective action is verified, Update Supplier audit registersMonitoring and Evaluation of Supplier NC trends and escalate any concernsReporting Supplier Trends to Head of Procurement and National QFS ManagerCollaborate with procurement and supply chain teams to ensure supplier compliance with specifications and contractsImplement Change Management ProtocolsCarry out supplier criticality & vulnerability and risk assessments and analyse data for supplier ratingMaintain effective communication and relationships with suppliers.Ensure that service provider performance assessments are completed at each facilitySupplier Performance Management - to ensure Quality standards in product manufacture by third party service providers meets the standards requiredReligious Certification ComplianceEnsure that all raw materials are kosher and halaal certified and where not locally certified then obtain approval from local certification bodiesFollow up with suppliers and religious bodies for the certification of any raw materialWork closley with R&D and religious certification bodies to ensure certification of all NPD before trial stageFlag any issues with religious certifications to National QFS ManagerCustomer ComplianceEnsure that customer requirements are understood, communicated and implemented across the supply chainEnsure that suppliers and or service providers are selected and evaluated to meet customer requirements where applicableEnsure that only customer approved suppliers are used across the supply chain where franchise brands or private brands with this specific requirement is concernedMaintain the customer compliance database and keep up to date, communicate and implement any changes to customer requirementsQuality & Food SafetyCoordinate quality assessments on specific business functions / processesDrive the resolution of customer & supplier quality issues / concerns in collaboration with the relevant teamsAssess and evaluate the adequacy and effectiveness of application, operational controls, procedures and processes of the Customer and Supplier QA programCritically evaluate controls in place, identifying risks and create suitable solutionsIn cases of non-compliance, consult with the relevant authority for management decision makingProvide the necessary support to ensure that the organisations QFS Culture is executed across its supply chainWhere applicable, provide training internally on customer requirements across the organisation and training to customers and suppliers on the organisations procedures and requirements where appropriateContinuous ImprovementIdentify areas for improvement within the QFS system and collaborate with cross-functional teams to implement improvements.Stay updated on industry trends, regulatory changes, and best practices related to quality and food safety.Support initiatives related to process optimization, cost reduction, and quality enhancement.Documentation and ReportingMaintain accurate records related to supplier audits, customer complaints, corrective actions, and quality metrics.-Generate periodic quality and food safety performance reports for management review.Ensure all QFS documentation is kept up-to-date and complies with regulatory and company standards.Qualifications and ExperienceGrade 12 / Matric / MIN National Diploma in Food Technology, Biotechnology/Analytical Chemistry or related fieldUpto 5 years' experience (Operational Execution) FMCG,Previous experience in handling customer requirements and or Supplier QA will be advantageousStrong knowledge of food safety standards and regulatory requirementsAbility to manage multiple tasks, prioritize, and work in a fast-paced environmentAnalytical and problem-solving skills, with a focus on continuous improvementBasic MS Excel; MS Word; E Mail, PowerpointKey QualitiesCommunicationRoutine communication in connection with instructions, requests or normal work tasksProficient in English, strong communication and presentation skillsProblem SolvingProactive identification of problems that are concrete and procedural, troubleshoot and apply solutions in line with guidelines provi