Front Desk Hotel Receptionist

Key Responsibilities:
**Guest Check-In and Check-Out**:
Welcome guests with a warm, friendly greeting.

Verify reservation details and process check-ins and check-outs efficiently.

Handle guest requests or concerns promptly.

**Reservation Management**:
Manage bookings, cancellations, and amendments in the hotel’s system.

Coordinate with other departments to ensure rooms are prepared for guests.

**Providing Information**:
Offer information about hotel services, amenities, local attractions, and events.

Assist with transportation arrangements, tours, and restaurant reservations.

**Handling Payments**:
Process payments and deposits.

Provide guests with invoices and receipts.

**Guest Service**:
Ensure guests’ needs are met during their stay, including requests for extra amenities or services.

Address and resolve complaints or issues in a timely, professional manner.

**Administrative Tasks**:
Maintain accurate guest records and report any incidents or concerns.

**Communication with Other Departments**:
Collaborate with housekeeping, maintenance, and General Manager to ensure guest satisfaction.

Relay information between departments for smooth operations.

Skills Required:
**Communication Skills**: Clear, polite communication is key, especially in a luxury environment.

**Problem-Solving Abilities**: You must be quick to resolve issues, handling complaints with grace.

**Attention to Detail**: Ensuring reservations and guest requests are accurate and timely.

**Multitasking**: Handling multiple tasks and guests at once without compromising quality.

**Technical Proficiency**: Familiarity with hotel management software, booking systems, and payment processing.

Work Environment:

- You may be working in a fast-paced, high-pressure environment, especially during peak seasons or special events.
- Hours can vary, including shifts during nights, weekends, and holidays.

This role is crucial in ensuring a positive experience for guests, contributing directly to the hotel’s reputation for excellence and luxury.