Temporary Client Liaison Officer

3 months ago


Cape Town, South Africa O'Brien Recruitment Full time

Purpose: Responsible for delivering exceptional client service to both internal and external clients, ensuring a professional and welcoming experience. This role involves managing the reception area, coordinating boardroom usage, and assisting with additional bookings as needed.

Experience and Qualifications:

  • Senior Certificate
  • Minimum of 3 years’ experience in a Professional Services or Hospitality environment
  • Proficiency in Microsoft Office (Word, Excel, Outlook)

Key Accountabilities:

Relationship Building

  • Maintain the highest level of professionalism with all clients, both internal and external.
  • Serve as a brand ambassador, representing the firm with a positive and welcoming demeanor.
  • Greet clients warmly, direct them to the appropriate boardrooms, offer refreshments, and attend to their needs.
  • Provide personalized service by understanding and catering to the preferences of returning clients.
  • Build and maintain trusted relationships with staff at all levels, ensuring open and transparent communication.
  • Cultivate strong relationships with vendors to guarantee quality service delivery.

Communication

  • Communicate clearly and effectively through all appropriate channels.
  • Announce client arrivals promptly and ensure messages are conveyed accurately.
  • Follow up consistently to ensure seamless connections between internal and external clients.
  • Professionally convey relevant internal messages as needed.

Managing Reception Desk, Client Liaison Desk, and Boardrooms

  • Ensure all client-facing areas are well-maintained and presentable at all times.
  • Confirm that all technical equipment in these areas is in good working condition.
  • Coordinate with IT to ensure boardrooms are set up on time and according to specific requirements.
  • Assist with ad hoc boardroom bookings.

Organisational Awareness

  • Be well-informed about the firm's structure and services.
  • Promote and embody the firm’s image, culture, and values.

General Administration

  • Operate the switchboard when necessary.
  • Provide general administrative assistance to both internal and external clients.
  • Deliver cross-functional services as required.

Stakeholder Management

  • Collaborate closely with all stakeholders, including the catering service provider and Business Services, to ensure optimal service delivery.
  • Manage incoming and outgoing deliveries and documents efficiently.

Competencies:

  • Adaptability
  • Client Focus
  • Initiative
  • Interactive Communication
  • Organisational Awareness
  • Teamwork
  • Work Ethics and Values
  • Business Perspective
  • Proficient Use of Information Technology


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