Solutions Lead

1 month ago


Cape Town, South Africa CSG Recruit Full time
  • Grade 12, Beng/BSc in Information Technology.
  • A minimum of 5 years experience in a Digital Solution Architect role.
  • A minimum of 3 years of experience designing and deploying CX solutions like CCaaS, Conversational AI, and Generative AI models.
  • Overall, 16 years plus experience and Min 10 years of hands-on experience in designing CX solutions on an enterprise level or large-scale deployments.
  • Strong expertise in CCaaS solutions like NICE, Genesys, and AWS.
  • Strong Technical knowledge and experience in Node.JS, Kafka, Cloud Telephony with RT audio streaming and CTI integrations, JAVA, and Web Socket is a must.
  • Extensive experience in both backend and frontend technology and framework e.g. Next.JS, Nest.JS, GraphQL, etc.
  • Certification in Google/AWS Cloud or LEX/POLLY or Watson Conversational AI is an advantage.
  • Responsible for web development using a microservices architecture.
  • Collaborate with project management and development teams.
  • Design data flow from API calls, databases, and other technologies to fit into the design.


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