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Digital Solutions Architect Lead

1 month ago

Cape Town, Western Cape, South Africa EXL Service Full time

We are seeking a highly skilled Digital Solutions Architect Lead to join our team at EXL Service. This role is responsible for leading the design and implementation of digital solutions that drive business growth and improve customer experience.

About the Role

This is a leadership position that requires a strong technical background, excellent communication skills, and the ability to collaborate with cross-functional teams. The ideal candidate will have a deep understanding of digital technologies, including cloud computing, microservices architecture, and web development.

As a Digital Solutions Architect Lead, you will be responsible for:

  • Designing and implementing digital solutions that meet business requirements and improve customer experience
  • Leveraging your technical expertise to lead the development of software applications and infrastructure
  • Collaborating with stakeholders to gather requirements and provide technical guidance
  • Mentoring junior team members and contributing to knowledge sharing across the organization
Requirements

To succeed in this role, you will need:

  • A minimum of 10 years of hands-on experience in designing CX solutions on an enterprise level or large-scale deployments
  • Strong expertise in CCaaS solutions like NICE, Genesys, AWS
  • Technical knowledge and experience with Node.JS, Kafka, Cloud Telephony with RT audio streaming & CTI integrations, JAVA, Web Socket
  • At least 5 years of experience in a Digital Solution Architect role
  • Excellent communication and presentation skills
Benefits

We offer a competitive salary range of $180,000 - $250,000 per year, depending on location and experience. Other benefits include:

  • Opportunities for professional growth and development
  • A dynamic and collaborative work environment
  • Recognition and rewards for outstanding performance

Please note that these figures are estimates based on industry standards and may vary depending on factors such as location, experience, and qualifications. We are committed to providing a fair and transparent compensation package that reflects the value we place on our employees' contributions.