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Operations Travel Specialist

4 months ago

Johannesburg, South Africa Executive Placings Full time

A Leading Travel Company based in Sandton is looking for a Travel Operations Specialist for a contract role.

Experience required:

Must have at least 3 or more years of tour operating experience

Tourplan experience is an advantage

Wetu experience is an advantage

Good knowledge of any of the destinations within South, Southern and East Africa

An in-depth geographical, logistical and product knowledge of two of the following regions: South, Southern and East Africa

Good understanding of delivering excellent service to Travel Planner/guests

An in-depth knowledge of Tourplan or a similar booking system

Understanding of the travel industry through study or work experience

Market knowledge and how it operates

Attention to detail is extremely vital

Teamwork and interpersonal skills

Conflict management and resolution

Paperless filing and Database filing and management

Duties include:

Constant, consistent interaction and clear communication with colleagues, agents, operators, guests and suppliers, telephonically and via email

Managing the reservations process including handling bookings from confirmed to finalising, including invoicing and travel documents

Ensuring turnaround times are strictly adhered to according to standard operating practices

Saturday duty on a rotation basis

Public Holiday duty on a rotation basis

Backup for colleagues when they are away from the office

Expanding product knowledge through attending training sessions

Upholding the values of the company