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Senior Travel Specialist
3 weeks ago
Our client, a luxury travel brand, is looking for a Senior Travel Specialist who will give passionately to their role, work tirelessly and have the guest experience at the core of their focus daily.
KEY OUTPUTS:
- Creative planning and designing of guest itineraries (according to their budget) or out of the box planning and designing of leisure FIT tailor-made itineraries.
- Managing the reservations process for bookings from quote to finalising, including invoicing and travel documents.
- Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues.
- Working hours early and late shift, and emergency duty, on a weekly rotational basis.
- Proactive selling of all products and services ensuring the best possible experience for the guests.
SKILLS & KNOWLEDGE REQUIRED:
- 4 to 7 years of Travel Specialist experience.
- Understanding of travel industry channels.
- Excellent computer skills including:
- WETU advantageous
- Tourplan advantageous
- ESS is essential
- Good understanding of terms and conditions, product knowledge, third party and product destinations.
- A good knowledge of South Africa, Southern and East Africa preferable - more training will be provided should the applicant prove successful.
- Calm and professional manner of servicing agents and guests.
- Problem-solving skills.
- Experiential creativity (crafting the ultimate guest experiences).
- Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses.
- Understanding and knowledge of the different markets in which luxury brands operate in.
- Relevant understanding of business to create and formulate a strategy and make commercial decisions.
- Sales process and methodologies.
Renumeration will be dependent on experience.
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