Travel Specialist

5 months ago

Johannesburg, South Africa Complement Recruitment Full time

**Travel Specialist - Johannesburg Gauteng**

**Salary: Market Related**

**Purpose of Position**:
**Minimum Requirements Qualifications And Skills**

SKILLS REQUIRED:

- Minimum of 3 - 5 years previous tour consulting experience required Good understanding of terms and conditions, product knowledge, third party and portfolio destinations
- Understanding of travel industry channels
- Excellent computer skills including:

- Tourplan advantageous
- ESS is essential
- WETU
- Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses
- Understanding and knowledge of the different markets in which we operate in
- Relevant understanding of Business to create and formulate a strategy and make commercial decisions
- Sales process and methodologies
- Problem-solving skills
- Experiential Creativity (Crafting Experiences)
- Guest/Client Delight

KEY OUTPUTS:

- Creative planning and designing of guest itineraries (according to their budget) or out of the box planning and designing of leisure tailor-made itineraries
- Managing the reservations process for bookings from quote to finalising, including invoicing and travel documents
- Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues
- Emergency duty will be on a rotational basis as per the Emergency BOP
- Working hours early and late shift on a weekly rotational basis
- Calm and professional manner of servicing agents and guests
- Proactive selling of our products and services ensuring the best possible safari for the guests
- An independent, curious and “can do it” nature

KNOWLEDGE REQUIRED:

- A passion for delivering service excellence
- An in-depth knowledge of Tourplan advantageous
- A good knowledge of South Africa, Southern and East Africa preferable
- A willingness and aptitude to learn

PERSONAL CHARACTERISTICS:

- Good interpersonal skills
- Sense of urgency
- Passionate about guest delight
- Diligence and self-motivation to meet deadlines and keep on top of your job
- Willingness/ability to share information and teach and inspire others

Personal growth
- Excellent communication skills (E.g. verbal, written, reporting and body language)
- Time management
- Teamwork and interpersonal skills
- Conflict management and resolution
- Attention to detail
- Administration and organization skills
- P-drive Navigation
- Paperless filing
- Speed Reading and Typing

**Find Us on Social Media**

**Job Types**: Full-time, Permanent

Ability to Commute:

- Johannesburg, Gauteng (preferred)

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