Travel Operations Specialist

2 months ago

Johannesburg, Gauteng, South Africa RMV Solutions Recruitment Full time
Job Title: FIT Travel Specialist

We are seeking a highly skilled and experienced FIT Travel Specialist to join our team at RMV Solutions Recruitment. As a key member of our operations team, you will be responsible for delivering exceptional travel experiences to our clients.

Job Summary:

The FIT Travel Specialist will be responsible for managing all aspects of FIT travel, including booking reservations, providing quotations, and ensuring that preferred suppliers offer the best rates for all bookings. You will also be responsible for managing allocated bookings in Tourplan, taking charge of managing allocated client Touring suppliers, and ensuring that pre-, during-, and post-tour procedures are strictly adhered to as per client Touring standards.

Key Responsibilities:
  • Book reservations for all Touring services requested by both internal and external clients.
  • Provide quotations and convert private charter requests within the required turnaround time.
  • Ensure that preferred suppliers offer the best rates for all bookings.
  • Manage allocated bookings in Tourplan.
  • Take charge of managing allocated client Touring suppliers.
  • Ensure that pre-, during-, and post-tour procedures are strictly adhered to as per client Touring standards.
  • Monitor group numbers and manage specific Scheduled Tour departures and supplier allocations.
  • Keep in touch with tour guides throughout Scheduled Tours and Private charters.
  • Manage payments and account queries with suppliers and local agents.
  • Handle cancellations, client complaints, and emergencies.
  • Monitor profitability of specific Scheduled Tours on a weekly basis.
  • Work closely with the product development, sales and marketing teams when required.
  • Manage personal and shared team MS Outlook mailboxes.
Requirements:
  • Matric / Grade 12.
  • A Travel & Tourism qualification would be preferable.
  • At least 7 years of group series and FIT experience.
  • Essential working knowledge of Tourplan.
  • Excellent knowledge of South Africa, including tourist attractions, seasonality, routes, distances and driving times, places of interest, geography, and transport infrastructure.
Skills:
  • Strong verbal, telephonic, and written communication skills.
  • Working knowledge of Microsoft Office Software, including Word, Excel, and Teams.
  • Excellent interpersonal skills.
  • Good problem-solving skills.
  • Excellent organizational and time management skills.
  • Strong negotiation and liaison abilities.
  • Strong decision-making ability.
  • Innovative and proactive.
  • Attention to detail.
  • Basic financial knowledge.

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