Operational Specialist – Payments

6 months ago


Johannesburg, South Africa Planet10 Full time

Operational execution specialist within the multi-disciplinary Payment, Card and Product Backoffice Team.

This includes operational support of payment streams:

  • Card (Mastercard Bankserv)
  • EFT (Bankserv, Bankserv Gateway and SAMOS)
  • RTC (Bankserv, Bankserv Gateway and SAMOS)
  • High Value Payments (SAMOS and SWIFT Gateway)
  • Closed Loop Ecosystems
  • Value Added Service

 

Responsibilities

  • Second-line support to customer queries for payments, card and product.
  • Bank accounts reconciliations.
  • Investigation and resolving of all unreconciled items.
  • Processing of all internal and external payments.
  • Payment remediations (investigate and resolve) on behalf of customers and/or on behalf of the bank.
  • Remediations (investigate and resolve) related to IT alerts and system exception drivers, including communicate any issues to the business.
  • Card-related queries and remediations (investigate and resolve).
  • Product support in terms of fees, interest and rate calculations and exceptions.
  • Payment, card and product exceptions and disputes.
  • Provide insight for new enhancements with the aim of continuously improving and automating processes (incl. SOPs, UAT testing and post-deployment checks).
  • Operations reporting daily and monthly management reports.
  • Participation in all internal and external audit reviews.
  • Troubleshooting and incident management resolution.
  • Training support to first-line customer service team.
  • Ensure all operational processes and execution are compliant with industry regulations.

We are looking for a smart, energetic, experienced and dynamic achiever who takes initiative and ownership, and who thrives on constant challenges and high-speed change.

 

Education

  • Tertiary education in the form of a degree (NQF7 or above in financial, business, science or engineering).
  • Minimum 5 years’ work experience in payments-related roles.
  • A good understanding of the technology and commercials that support Payments, Card and VAS.
  • Comprehensive knowledge of payment systems.

 

Knowledge and Skills

  • Computer literacy, Microsoft Office: Outlook, PowerPoint, MSWord, MS Excel and MS Teams.
  • Financial and accounting knowledge – understanding basic financial accounting and financial principles.
  • Knowledge and experience of the payments industry, schemes and regulations and more specifically, the National Payment System (NPS).

 

Personal Attributes

  • Independent self-starter who also works well in a team environment.
  • Advanced written and verbal communication skills, able to translate payment concepts into general business concepts.
  • Demonstrate Intense Customer/Seller Focus and Highest level of Integrity, Intellectual Honesty and Strong Work Ethic.
  • Be sharp, analytical and thoughtful.
  • High attention to detail and proven ability to manage multiple competing priorities simultaneously.
  • Should be able to work in flexible environment and setup for hybrid working.
  • Excellent written, oral communication and presentation skills and the ability to express thoughts logically. Demonstrated active listening skills, highly consultative and solutions oriented.
  • Flexible and an ability to deal with ambiguity and continuous change.
  • Detailed and precision-orientated to ensure financial processes are sufficiently robust and executed in line with compliance and risk requirements.


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