Operational Specialist – Payments
6 months ago
Operational execution specialist within the multi-disciplinary Payment, Card and Product Backoffice Team.
This includes operational support of payment streams:
- Card (Mastercard Bankserv)
- EFT (Bankserv, Bankserv Gateway and SAMOS)
- RTC (Bankserv, Bankserv Gateway and SAMOS)
- High Value Payments (SAMOS and SWIFT Gateway)
- Closed Loop Ecosystems
- Value Added Service
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Responsibilities
- Second-line support to customer queries for payments, card and product.
- Bank accounts reconciliations.
- Investigation and resolving of all unreconciled items.
- Processing of all internal and external payments.
- Payment remediations (investigate and resolve) on behalf of customers and/or on behalf of the bank.
- Remediations (investigate and resolve) related to IT alerts and system exception drivers, including communicate any issues to the business.
- Card-related queries and remediations (investigate and resolve).
- Product support in terms of fees, interest and rate calculations and exceptions.
- Payment, card and product exceptions and disputes.
- Provide insight for new enhancements with the aim of continuously improving and automating processes (incl. SOPs, UAT testing and post-deployment checks).
- Operations reporting daily and monthly management reports.
- Participation in all internal and external audit reviews.
- Troubleshooting and incident management resolution.
- Training support to first-line customer service team.
- Ensure all operational processes and execution are compliant with industry regulations.
We are looking for a smart, energetic, experienced and dynamic achiever who takes initiative and ownership, and who thrives on constant challenges and high-speed change.
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Education
- Tertiary education in the form of a degree (NQF7 or above in financial, business, science or engineering).
- Minimum 5 years’ work experience in payments-related roles.
- A good understanding of the technology and commercials that support Payments, Card and VAS.
- Comprehensive knowledge of payment systems.
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Knowledge and Skills
- Computer literacy, Microsoft Office: Outlook, PowerPoint, MSWord, MS Excel and MS Teams.
- Financial and accounting knowledge – understanding basic financial accounting and financial principles.
- Knowledge and experience of the payments industry, schemes and regulations and more specifically, the National Payment System (NPS).
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Personal Attributes
- Independent self-starter who also works well in a team environment.
- Advanced written and verbal communication skills, able to translate payment concepts into general business concepts.
- Demonstrate Intense Customer/Seller Focus and Highest level of Integrity, Intellectual Honesty and Strong Work Ethic.
- Be sharp, analytical and thoughtful.
- High attention to detail and proven ability to manage multiple competing priorities simultaneously.
- Should be able to work in flexible environment and setup for hybrid working.
- Excellent written, oral communication and presentation skills and the ability to express thoughts logically. Demonstrated active listening skills, highly consultative and solutions oriented.
- Flexible and an ability to deal with ambiguity and continuous change.
- Detailed and precision-orientated to ensure financial processes are sufficiently robust and executed in line with compliance and risk requirements.
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