Product Specialist

1 week ago


Johannesburg, South Africa TalentintheCloud PTY Ltd Full time

A global payments firm is seeking a Product Specialist to join their dynamic team. The role will be on-site in their Johannesburg office and falls under the Product and Innovation department.

**A bit about the role**:
The Product Specialist will be responsible for providing world-class support service to bank partners, ensuring successful customer onboarding and post-live support for POS (Point of Sale), eCommerce and Digital services. In addition, the Product Specialist will develop, implement, and manage the company’s payment products.

Your daily adventures include: - Champion the company’s suite of payment-acceptance solutions - Provide bank partners with a point of contact for integration support queries and merchant onboarding requests - Interface with internal teams to ensure timely and accurate resolution to all Bank partner merchant integration queries - Support Bank partner with onboarding queries and identify areas that require additional training and education - Deliver training to the partners first-line support team - Build and maintain a knowledge base of FAQs and transfer knowledge to partners’ teams - Measure an optimise query volumes and track performance against associated KPIs - Identify areas for improvement, with a view of informing the solutions roadmap - Ownership of issues/queries raised by partners and ensuring a successful outcome - Provide support to partners on all White Label plugins - Work closely with the Product Owners for White Label delivery to prioritise any Customer Support backlog requests - Deliver any new product/service assigned to you by the VP of White Label Gateway Acquiring - Explore/evaluate potential new products and services to deliver to the company’s White Label Merchant base Your efforts will include but not be limited to the following: o Using market research and customer engagements to get ideas on products that customers will want o Assisting in overseeing the design, delivery, and go-to-market planning of the new product o Take ownership of the product marketing communication process o Provide management with analyses and reports and respond to questions and requests from management based on the product What it takes to succeed: - Certificate of Higher Education - Industry recognized IT Service Management qualification - Minimum of 5 years’ experience in payments troubleshooting/technical support role - Comprehensive knowledge of payment gateway, back office switching and settlement systems, POS devices and Terminal Management Systems - Understanding RESTful APIs, JSON messaging, and front-end and back-end scripting - Knowledge of software development processes and concepts - Ability to organized, prioritise, and handle multiple time-sensitive deliverables in a demanding environment - Knowledge of ‘shopping carts’ offered in the Market will be an advantage



  • Johannesburg, Gauteng, South Africa ATLAS PRODUCT Full time

    About ATLAS PRODUCTWe are a leading organization in the South African market, committed to delivering exceptional products and services.Job DescriptionThe Sales and Marketing Representative will be responsible for driving sales growth, developing new business opportunities, and expanding our product portfolio in Africa.Key Responsibilities:Conduct market...

  • Product Specialist

    4 weeks ago


    Johannesburg, South Africa FirstRand Full time

    Job Description Hello future Product Specialist Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. Purpose The purpose of...

  • Product Specialist

    6 days ago


    Johannesburg, South Africa BankservAfrica Full time

    This details all the information about the job posting. **WORKING CONDITIONS** ***_This position is, in the normal course of events, office bound. Currently, due to the COVID-19 pandemic, most employees are working from home. When it is safe to do so, and management announces a return to office, you will be required to comply with this instruction. Should...

  • Product Specialist

    7 months ago


    Johannesburg, South Africa FirstRand Full time

    Job Description To provide specialist product advice. Hello Future Product Specialist Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team at FR Life Wellness, you will be surrounded by unique talents, diverse...


  • Johannesburg, South Africa PSM Personnel Full time

    Product Specialist - JHB Marketing ~ Sales Johannesburg South-Gauteng We are looking for an enthusiastic, driven Product Specialist to join our client's fantastic sales team. Do you thrive with building rapport with Hospitals and Specialists? Can you collaborate with targeted customers in the specified therapeutic area to promote the use of the company's...

  • Product Specialist

    1 month ago


    Johannesburg, South Africa Capitec Bank Full time

    Job title : Product Specialist Job Location : Gauteng, Johannesburg Deadline : December 19, 2024 Quick Recommended Links Jobs by Location Job by industries About the role: We are seeking a Product Specialist to join our team, focusing on the management and automation of credit processes for a system housed on Salesforce called nCeno....

  • Product Specialist C

    7 months ago


    Johannesburg, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - Provide specialist product advice.**experience and qualifications**: - Minimum Qualification : Relevant Business Degree - Experience: 4-5...


  • Johannesburg, Gauteng, South Africa Dante Personnel Full time

    Job Description: Production Management SpecialistWe are seeking a highly skilled Production Management Specialist to join our team at Dante Personnel. As a Production Management Specialist, you will play a critical role in ensuring the smooth operation of our production and warehousing activities.About the Company:Dante Personnel is a leading recruitment...


  • Johannesburg, Gauteng, South Africa Global Direct Full time

    Job Title: Insurance Product SpecialistCompany Overview: Global Direct is a leading provider of UNLIMITED INSURANCE PRODUCTS to businesses across South Africa. We are committed to delivering exceptional customer service and building long-lasting relationships with our clients.Estimated Salary: R180,000 per year (estimated based on market rates for an...


  • Johannesburg, South Africa Cardilogix Full time

    **Job Overview**: **Date Posted**: Posted 4 hours ago- **Location**: Johannesburg, Gauteng- **Job Title**: Print Production Specialist- **Education Level**: Diploma- **Job Level**: Intermediate- **Minimum Experience**: 3 - 5 Years**Print Production Specialist position in Johannesburg.**: Our client a thriving and busy ad agency based in Johannesburg has a...


  • Johannesburg, Gauteng, South Africa MECS Africa Full time

    Job Title: Product Formulation SpecialistWe are seeking an experienced Product Formulation Specialist to join our team at MECS Africa. The ideal candidate will have a strong background in product development, laboratory testing, and instrumental analysis methods.Responsibilities:Develop new product formulas and improve existing onesConduct classical...


  • Johannesburg, Gauteng, South Africa Assign Services (Pty) Ltd - JHB Full time

    Job OverviewWe are seeking an experienced Assembly Production Specialist to join our team at Assign Services (Pty) Ltd - JHB. The successful candidate will be responsible for overseeing the assembly and production process, ensuring high-quality products are delivered to our customers.

  • Product Specialist

    7 months ago


    Johannesburg, South Africa FirstRand Full time

    Job Description To provide specialist product advice for various products including digital platforms - Manage costs / expenses within approved budget to achieve cost efficiencies. - Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions. - Cultivate and manage objective working...

  • Product Specialist

    1 week ago


    Johannesburg, South Africa Specd Full time

    **JOB DESCRIPTION**: **Job Title**:Product Specialist **KEY OUTPUTS**: **The role is multi-disciplinary with the following key deliverables**: - Expert on group risk product features and associated terms and conditions. - Review of policy terms and conditions as part of risk management. - Design and develop suitable group risk products in partnership with...


  • Johannesburg, Gauteng, South Africa E&D Recruiters Full time

    About UsE&D Recruiters is a leading recruitment agency that specializes in finding top talent for various industries.Job SummaryWe are seeking an experienced Product Development Specialist to join our team. As a Product Development Specialist, you will be responsible for designing and developing new products that meet the needs of our clients.Key...

  • Product Specialist

    6 months ago


    Johannesburg, South Africa HARTMANN Full time

    At HARTMANN, we’re all in to **help**, **care**, **protect** and **grow**. We support healthcare professionals, that they can focus on what really matters: to positively impact people´s life. We realise solutions that make a difference. And with your commitment you can grow on your job every day. At HARTMANN we believe in the difference you can...

  • Product Specialist

    3 months ago


    Johannesburg, South Africa HARTMANN Full time

    At HARTMANN, we’re all in to **help**, **care**, **protect** and **grow**. We support healthcare professionals, that they can focus on what really matters: to positively impact people´s life. We realise solutions that make a difference. And with your commitment you can grow on your job every day. At HARTMANN we believe in the difference you can...


  • Johannesburg, Gauteng, South Africa E&D Recruiters Full time

    Job OverviewE&D Recruiters is seeking a skilled Electronics Product Specialist to join their team. This role involves collaborating with customers to understand their electronic product needs, providing technical support, and driving sales growth.

  • Product Specialist

    4 months ago


    Johannesburg, South Africa FirstRand Full time

    Job Description To provide specialist product advice.- Manage costs / expenses within approved budget to achieve cost efficiencies.- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.- Cultivate and manage objective working relationships with a variety of stakeholders, including...

  • Product Specialist

    7 months ago


    Johannesburg, South Africa FirstRand Full time

    Job Description To provide specialist product advice. - Manage costs / expenses within approved budget to achieve cost efficiencies. - Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions. - Cultivate and manage objective working relationships with a variety of stakeholders, including...